Information Technology (IT)
Data Analyst (Analytics Leader)
Role - Client Support Technician Client Support Technician reports to support supervisor, which is a part of the Collaboration and Workplace Technologies Division. Primary duties include install, maintain, configure, test, document and repair software and hardware used on desktops, laptops, mobile computers, printers, peripherals, audio/visual and other unique hardware or software used within the organization. You will work on software and operating system deployment, vendor coordination, creating user guides, act as subject matter expert on specifically assigned technology, and train IT staff as needed. Advanced IT knowledge, including desktop operating systems, security, networking, applications and excellent customer service skills are a desired requirement. Position requires attention to detail and ability to multi-task in a fast-paced computing environment.The successful candidate will:· Ensure all work assignments are completed in a timely and professional manner while providing high quality service.· Continuously seek to improve processes and services, working with team members and management.· Use existing tools and systems to perform daily functions of the job, completing documentation and status updates in a timely manner.· Provide Tier II escalation support for Service Desk.· Act as a subject matter expert (SME) as assigned by supervisor.· Be familiar with ITIL framework.· Bring sophisticated technical expertise, integrity, and outstanding customer service to the team.· Perform varied job tasks commensurate with the IT Professional C level.
