Akima, LLC
Job Responsibilities:• Provides DLADS and Factory support during core business hours.• Provides Level II Service Desk support.• Provides support to resolve service requests tickets for new installation or desktop configurations within defined service level expectations.• Executes up to 350 desktop computer recapitalizations/month as needed to include imaging and the removal/disposition of old computer.• Works closely with Hardware Technician (Desktop) support, Equipment Control Office (ECO), NASIC Property Custodians (NPC), and Logistics to schedule equipment pickup.• Adheres to NASIC Policies and procedures regarding proper handling of accountable equipment.• Receives, sanitizes, and prepares IT equipment for pickup; an estimated 375 pieces of IT equipment per month. IT equipment includes, but not limited to, desktops, laptops, mobile phones, servers, peripherals, printers, scanners, and multi-function devices.• Provides support for single function printers, multifunction printers, plotters, 3D printers, and flatbed scanners during the core work hours and on-call support for non-core hours as approved by the COR.• Provides Level II CFP support for all printers.• Be required to replace or install approximately up to 50 new printers per year.• Diagnoses and resolves printer/scanner/MFG requests/problems in a customer service oriented, team environment.• Resolves all printer trouble tickets within defined service level expectations.• Equipment to be installed and maintained includes Lexmark and HP printers and multi-function devices. Image desktop computers to include but not limited to Dell and HP models as well as various Mobile Devices such as laptops.• Equipment to be installed and maintained includes but is not limited to Dell and HP, Windows/Linux desktop computers (to include other AFWAY desktops and workstations), and various Linux workstations (to include Red Hat Enterprise Linux).