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DoW directory profileMarked active by DoW · refreshed nightly · checked August 29, 2026

Zscaler

8 opportunities across 3 listed locations.

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8 DoW listings8 opportunities
3 locationsAt the last successful sync
Multiple settingsTraining setting
2 career fieldsAcross listed opportunities
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Opportunities

One row per source listing; records are never combined by title alone.

8 results

Administration

Zscaler

The Zscaler Focal Support (FS) team is built around the proven concept of a small group (pod) of support engineers that are very technically competent and familiar with both the technology deployed by a customer and the people maintaining it. As a Focal Support Engineer you will earn the trust of your customers and deliver a superior support experience, being well positioned to respond faster and more effectively to any technical issues that might arise for customers under your care. A pod works in partnership with the assigned Technical Account Managers (TAMs) and account teams for a small number of customers to provide a personalized, high touch and extremely knowledgeable response to technical questions and problems. As an FS engineer, you will know your customer's history and will understand why certain features are being used and avoid recommendations that don't work in their environment or align with their roadmap. Unlike a regular front line support engineer, an FS engineer's ratings will bias on team performance over individual performance. Of course, individual performance is still important and providing deliverables like team technical training, on-call coverage and high CSAT scores will be part of an individual's annual review process. However the performance of the team represents the most important metrics and each FS engineer contributes to this in a very meaningful way. The pod is focused on continuously building customer trust in our product for mission critical infrastructure. You will be a valuable member of a high performance team delivering technical solutions to some of the largest enterprises in the world!

4-6 monthsIn-PersonDallas, TX
DetailsApply now
Administration

Zscaler

Manage, escalate, and drive satisfactory resolution of customers' technical, service and infrastructure issues based on Zscaler products and technologies. Manage implementation and consulting projects, where you would be expected to plan, schedule and implement Zscaler solutions (ZIA, ZPA, ZDX etc.) for customers or service providers. Help develop, drive implementation of and maintain best practices for effective operation of Zscaler products. Expected to own technical escalations from the region and drive them to resolution. Expected to assist on rare occasions when contacted by assigned Enterprise accounts for critical business impact P0/P1 escalations during non-operational hours. Create and facilitate communication channels between the account and product management/engineering teams in Zscaler. Proactively inform customers about cloud updates, upgrades and ensure necessary action to maintain availability and customer satisfaction. Provide on-site and virtual product training to assigned Enterprise accounts. Pro-actively develop and deliver notifications of new Zscaler products and technologies to assigned Enterprise accounts. Pro-actively monitor reporting and consumption information along with policy configurations of Zscaler technologies at customer sites and make on-going recommendations to enhance overall experience. Help develop and maintain content in both internal and customer-facing Knowledge Bases. Maintain intimate knowledge of all Zscaler products and services. Provide clear and constructive product feedback to Zscaler Product Management based on customer requirements to help shape the future of the platform.

4-6 monthsIn-PersonRemote, VA
DetailsApply now
Administration

Zscaler

Zscaler is looking for a highly technical staff security researcher with significant experience in threat detection engineering. This position needs to have a deep understanding of emerging threats, security technologies, a knack for problem-solving, and a creative approach to create innovative threat detection solutions. Analyze zscaler product telemetry and hunt for threats at scale through in-depth log analysis and malware behavior. The results will be used to develop innovative tools to automate further threat hunting, produce technical threat analytics reports, and publish research blogs. Responsibilities: Collaborate with threat-hunting operations and drive product innovation in threat detection. Drive positive threat hunting service outcomes through cross-functional collaboration with other functional teams, across threat hunting, data engineering etc. Perform threat modeling, design and build effective threat detection rules and models to help shorten the mean time to respond. Responsible for analyzing advanced threats & TTPs and creating effective detections allowing threat hunters to successfully find the needle from the haystack. Responsible for the development and design of signals which can automatically highlight emerging threats. Analyze malware and threat attacks for patterns and develop automated solutions for analysis, classification, and categorization of data for further automation. Create innovative security solutions and strategies to support threat alerting pipeline allowing Threat Hunters to quickly identify and remediate potential security threats. Work with global threat intelligence collectors to identify, contextualize, and instrument current and emerging cyber threats. Actively participate in the cyber security community, establishing relationships and knowledge sharing. Develop security-focused tools and services in support of intelligence, detection, and response.

4-6 monthsOnlineWashington, VA
DetailsApply now
Administration

Zscaler

Zscaler is looking for highly motivated and talented Staff Software Engineer to join the Sustaining Engineering team in the Emerging Technology product group. Sr Software Engineer is a role encompassing multiple aspects of support issues, escalations, and technical leadership. This position includes responsibilities for liaising between Engineering organization and support organization in meeting our relentless goals of customer first culture. The ideal candidate is creative thinker, problem solver, teacher, learner, and is motivated with engineering excellence.

4-6 monthsOnlineWashington, VA
DetailsApply now
Information Technology (IT)

Zscaler

Position: Customer Success Manager Mandatory: Cyber Security and/or Network Security ExperienceThe Customer Success Manager will play a key role in driving Customer Success, optimization and upsell of new business opportunities for customers by qualifying and nurturing customers in our rapidly growing business. Zscaler is a SaaS company operating in a high growth market which leverages the Annual Recurring Revenue (ARR) model to fuel its growth. Come and grow your career in the Cloud vertical by helping us enable our customers to achieve success.Responsibilities/What You’ll DoTake ownership of your accounts, be the advocate for, and champion their needs into ZscalerWork with cross-functional teams to own and ensure customer deployments have completed quickly and efficientlyThrough monthly and quarterly interaction become the trusted advisor to your customersWork with the Customer to understand and ensure their business objectives are realized.Work closely with the Field Sales Team on identified opportunities for expansion within your accounts.Through interaction with the Customers, Operational, Management, and Director/CxO levels, ensure all are able to see the value of the serviceAs trusted advisor recommend ways your customer can get more value from the service.Ensure you are aware of your customer’s pain points and coordinate cross functional teams to get the customer the best outcome.Other duties as assigned

4-6 monthsIn-PersonRemote, VA
DetailsApply now
Information Technology (IT)

Zscaler

Duties and responsibilitiesWork collaboratively with Customer Success and Sales teams to drive adoption, value and customer outcomes across all segments.Engage with customers through technical 1:1 workshops and provide them technical recommendations related to their environment with the objective to increase their Value Realization.Present at Customer User Groups covering best practices for achieving goals, experiences and recommendations around ZS technology.Deliver internal technical sessions to Customer Success Managers to help them drive technology adoption at scale through training and building adoption playbooks.All while working cross functionally with Customer Success, Product, Engineering and Support teams.

4-6 monthsIn-PersonRemote, VA
DetailsApply now
Information Technology (IT)

Zscaler

Professional Services Consultants at Zscaler help their customer(s) properly deploy, configure, and operationalize their Zscaler solution throughout the lifecycle of the assigned engagement (usually a minimum of 12 months). Zscaler Resident Consultants are experts in their field and are expected to integrate with the customer’s team(s) in order to ensure Zscaler’s solutions are proper designed, configured, resilient, and that overall best practices are followed.Responsibilities:Become a Zscaler cloud services expert through self-study, company training, and a desire to excel.Collaborate with and assist the larger Zscaler Professional Services team to ensure the continued success of your fellow team members, Zscaler, and our customers.Integrate with Customer’s cyber security/network security team(s) to assist in integrating Zscaler solutions into the customer’s environment by providing configuration guidance, recommendations, best practices, etc.Assist customers with testing and troubleshooting. Escalate to Zscaler Support, Engineering, and/or Cloud Operations as required.Provide regular status reports for critical incidents, projects, and proactive services to both the Customer and Zscaler-internal teams.Respond rapidly to unplanned events, including after hours for Severity 1 issues. This includes a willingness to work out of normal business hours without prior notice (upon customer demand).On an as needed/pre-approved basis, travel to customer location(s) to assist with short-term customer objectives.Be able to pass customer-required drug-screening and/or background checks. Zscaler recruiter/hiring manager will provide details on the exact requirements when discussing this opportunity.Meet customer COVID vaccination requirements or qualify for a reasonable accommodation (as defined by customer). Zscaler recruiter/hiring manager will provide details on the exact requirements when discussing this opportunity.

4-6 monthsIn-PersonDallas, TX
DetailsApply now
Information Technology (IT)

Zscaler

Responsibilities:●Responsible for the overall success of all new customer deployments as a single point of contact during the deployment service period.●Build and maintain well-established relationships with key customer stakeholders.●Establish success criteria, metrics, milestones, and timelines for deployment projects and ensure projects remain on track and on time.●Manage Customers to ensure all teams are aligned and deliverables are met.●Work escalated accounts, and resolve with all required Zscaler resources.●Maintain project tracking and customer issue documentation within appropriate systems and databases.●Effectively communicate services, tools, and processes related to onboarding and post-sales support engagement.●Perform welcome calls with customers, describing the service, tools, and process.●Provide regular deployment status and progress updates to Customers streamlining message to fit different customer base/audiences. Qualifications:●Understanding of Security fundamentals such as Firewalls, Proxies and Web Security Gateways.●Strong verbal and written communication skills.●Strong project management and organizational skills.●Ability to work on multiple projects simultaneously.●Ability to present to a large audience and facilitate calls of that size.●Bachelor’s degree in Engineering or Business●Project Management (PMP) certification●3+ years of project management experience

4-6 monthsIn-PersonDallas, TX
DetailsApply now
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