Summary description:
The HVAC General Manager (GM) is the strategic leader responsible for the overall operational excellence, financial health, and cultural growth of the organization. This role transitions from day-to-day technical execution to high-level business management, focusing on maximizing gross margins, optimizing dispatch efficiency, and mentoring department heads. Through a structured 27-week curriculum, the GM will master the "Cycle of Service," learn to navigate complex Profit & Loss statements, and implement scalable growth strategies to ensure the company hits its annual revenue and customer satisfaction targets.
Job description:
Job Title: General Manager (HVAC)Reports To: Owner / Board of DirectorsJob Category: Executive Leadership / OperationsJob PurposeTo lead, manage, and hold accountable all departments (Service, Install, Sales, and CSR) to ensure the company meets its goals for profitability, safety, and customer experience. The GM is responsible for turning the owner’s vision into a functional, measurable reality through the implementation of repeatable systems and professional leadership.Core ResponsibilitiesFinancial Performance: Full accountability for the P&L. You will manage labor burden, overhead, and gross profit margins (targeting 45-55%) to ensure bottom-line health.System Implementation: Oversee and refine company workflows within the CRM (e.g., ServiceTitan/FieldEdge) to ensure data integrity and operational speed.Leadership & Coaching: Conduct weekly "One-on-One" meetings with department managers to review KPIs and provide performance coaching.Operational Oversight: Manage fleet safety, inventory "Min/Max" levels, and vendor relationships to minimize waste and maximize technician productivity.Customer Experience: Act as the final point of escalation for customer disputes and ensure the "Happy Call" process is executed after every installation.Essential KPIs (Key Performance Indicators)Net Profit: Meeting or exceeding annual percentage goals.Average Ticket: Maintaining high service and sales averages through team training.Callback Rate: Keeping warranty and quality-related callbacks below 3%.Employee Retention: Maintaining a high-performance culture with low turnover.Market Growth: Overseeing lead generation and conversion rates for new and existing customers.Qualifications & RequirementsExperience: 5+ years of leadership in the HVAC industry or Senior Management Experience.Technical Knowledge: Understanding of HVAC system design (Manual J/D, Static Pressure) and local building codes.Financial Literacy: Ability to read and interpret balance sheets and P&L statements.Soft Skills: Exceptional conflict resolution skills and the ability to lead a diverse team of field and office staff.
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Eligibility factors:
All Services
