Summary description:
The Entry-Level Account Manager is responsible for supporting and developing relationships with existing customers and active consultants currently on assignment. This role acts as the primary day-to-day contact for routine account needs while collaborating closely with sales leadership to identify opportunities to grow ATR’s presence within existing client organizations.This position emphasizes execution and relationship building and is intended for someone early in their career who is gaining foundational experience in account management, client engagement, and workforce solutions. The role collaborates closely with sales, recruiting, operations, and finance to ensure a high-quality experience for both customers and consultants.
Job description:
Client & Consultant Relationship Support• Build and maintain professional relationships with existing customers through regular check-ins, follow-ups, and service coordination.• Serve as a daily contact for active consultants on assignment, supporting engagement, resolving issues, and enhancing the overall consultant experience.• Monitor consultant assignment health, including start dates, end dates, extensions, and overall satisfaction, escalating risks or problems as necessary.• Collaborate with operations and HR teams to ensure smooth onboarding and ongoing support experience for consultants.Account Support & Expansion Coordination• Support sales leadership by identifying account acquisition activities, engagement trends, and potential opportunities for account expansion within existing customers. • Assist in tracking open roles, upcoming needs, and redeployment opportunities within assigned accounts. • Participate in internal account reviews and planning discussions to support growth and retention strategies. • Maintain accurate documentation of account activity, relationships, and opportunities in the CRM system.Sales & Operational Coordination• Maintain and update CRM systems with accurate client, consultant, and activity data. • Assist with RFP responses, client documentation requests, and new customer setup in internal systems (e.g., Riley and other tools as needed). • Facilitate communication among sales, recruiting, operations, and finance to ensure prompt and accurate service delivery.
N/A
Eligibility factors:
All Services
