IT Support Analyst
Provides applications and software maintenance and support to the organization's employees to minimize service disruption and facility operations. Responsible for the administration, monitoring and maintenance of software infrastructures and applications. Provides technical assistance and support for the incoming helpdesk issues related to computer systems, software and hardware. Conducts analytical work providing consultation, support, and/or training to end-users of computer or other technology-based systems. May provide technical support of hardware, applications, operating systems, and networking. This function requires a broad understanding of a variety of technologies to effectively support end-users. The IT Support Analyst is not usually involved in application development or network design but may participate in system integration and network analysis activities. This work requires strong communication skills, and the ability to effectively interact with a broad range of end-users and an ability to use a variety of technical resources for providing this support. The IT Support Analyst may provide routine and non-routine support for a wide range of technologies or may provide in-depth support for a more narrowly defined area of technology. Provides IT after-hour support 24/7 to Hospital operations per Information Technology Department on-call schedule or as required. These employees may be responsible for oversight of programs or projects.