Summary description:
Performs highly specialized work which includes the design, installation, administration, and optimization of WAN, LAN, Wireless, Telecommunications and related components to achieve high reliability and performance. Ensures the availability of systems, configuring new implementations, and developing processes and procedures for ongoing management of the network and telecommunications environment. Ensures the physical security, integrity, and safety of the network. Participates in the installation, monitoring, maintenance, support, and optimization of all hardware, software, and communication links. Leads and coordinates varying research/implementation projects utilizing proper documentation, tools, and task management skills. Must be available to respond 24x7 to address systems issues on an as needed basis when required. Works under the supervision of the Chief Information Officer or designated staff member.
Job description:
POSITION CLASS: AFSCME Local 496.01HIRING AUTHORITY: Information TechnologyJOB SUMMARY:Performs highly specialized work which includes the design, installation, administration, and optimization of WAN, LAN, Wireless, Telecommunications and related components to achieve high reliability and performance. Ensures the availability of systems, configuring new implementations, and developing processes and procedures for ongoing management of the network and telecommunications environment. Ensures the physical security, integrity, and safety of the network. Participates in the installation, monitoring, maintenance, support, and optimization of all hardware, software, and communication links. Leads and coordinates varying research/implementation projects utilizing proper documentation, tools, and task management skills. Must be available to respond 24x7 to address systems issues on an as needed basis when required. Works under the supervision of the Chief Information Officer or designated staff member.ESSENTIAL JOB DUTIES AND FUNCTIONS:• Plan, design, test, implement, troubleshoot and enhance enterprise network and telecommunication systems including hardware, software and appliances;• Implement and maintain security solutions and ensure that proper security practices are followed including monthly patching of software, updates to firmware and review of system alerts on a daily basis.• Create and maintain documentation as it relates to configuration, logical network diagrams, processes, service records and security configuration;• Perform on-site analysis, diagnosis, and resolution of complex system problems and recommend and implement corrective hardware and software solutions• Respond to emergency outages in accordance with business continuity and disaster recovery plans;• Monitor the performance of network to ensure proper performance and reliability;Provide training and written documentation for support personnel;• Provide guidance and/or direction of co-workers• Write technical specifications for purchase of network and telecommunications• hardware and software products;• Interact and negotiate with vendors and contractors to secure products, and services;• Assist in research on relevant technology products, services, protocols, and standards to remain abreast of developments in the networking industry;• Attend training seminars, conferences, and trade shows to broaden knowledge of current and future issues and technologies.• Proactively research, architect, and implement ongoing networking infrastructure enhancements and refinements.ESSENTIAL KNOWLEDGE, SKILLS AND ABILITIES:• Highly self-motivated and directed with solid technical skills;• Ability to work well in a team environment• Knowledge and configuration of Network Equipment including LAN/WAN and Wireless;• Knowledge and configuration of Network Layer 3, VRF, SD-WAN, and other routing technologies;• Knowledge and configuration of Telecommunications systems including cloud-based VOIP;• Knowledge and configuration of IT Security best practices;• Knowledge and configuration of Cisco managed switches.• Knowledge and configuration of Palo Alto Firewalls;• Ability to work in and remain professional in high stress environment;• Ability to conduct research across a wide range of computing issues;• Ability to analyze design and architect appropriate technology solutions;• Passion for continuous learning.MINIMUM QUALIFICATIONS:Bachelor’s degree (Master’s preferred) in Computer Science, Information Sciences, or a related field -AND- A minimum seven (7) years of experience managing Cisco network hardware and software -AND- Three (3) years of experience managing Palo Alto firewalls in a multi-site environment consisting of five (5) or more locations -AND- Must possess must possess a current Cisco Certified Network Professional (CCNP) certification or obtain one within six (6) months of hire.-OR-Associate’s degree in Computer Science, Information Sciences, or a related field -AND- At least ten (10) years of experience managing enterprise network routers and switches-AND- A minimum seven (7) years of experience managing Cisco network hardware and software -AND- Three (3) years of experience managing Palo Alto firewalls in a multi-site environment consisting of five (5) or more locations -AND- Must possess must possess a current Cisco Certified Network Professional (CCNP) certification or obtain one within six (6) months of hire.SPECIAL REQUIREMENTS:• Certifications and other job-related trainings will be required and will change from time to time as determined by the CIO.• Must be available to respond 24/7 to address systems issues on an as needed basis when required.PHYSICAL REQUIREMENTS:• Must be able to perform Essential Job Duties and Functions with or without reasonable accommodations.
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Eligibility factors:
All Services
