Healthcare
Nihon Kohden America, Inc.
Nihon Kohden America Inc. partners with Service members to develop a unique and specialized internship experience based on the goals of both the company and Soldier.
151 - 180 daysIn-PersonIrvine, CA
Opportunities
One row per source listing; records are never combined by title alone.
2 results
Healthcare
Nihon Kohden America, Inc.
The Strategic Technical Account Manager (STAM) owns an assigned client relationship from a technical services perspective post installation. The STAM is the focal point/contact for an assigned key client and assigned sites on either a sustaining or issue related basis. The STAM is a liaison for the client to NK internal teams as required for any issue related activity, acting as a technical subject matter expert for the Nihon Kohden products. This is a highly technical role that requires deep technical understanding of Nihon Kohden products and their integration with customer IT and customer information systems. In the case of customer issues, the STAM is responsible for hands on debugging and coordinating the resolution of the issues – coordinating with the appropriate internal NK support and/or engineering teams.This is a high touch contact role designed to drive proactive improvement and maintain an actively managed relationship with the assigned client account. The STAM will work in partnership with the sales AE’s and all other team members with assigned responsibility as the technical service focused representative. The STAM will assist the account AE to conduct quarterly QBR’s with client representatives to review past daily activities and issues reported, and to use that information in partnership with NK clients to improve their overall experience, relationship, and satisfaction. In general, a STAM will be assigned to a specific strategic client, or at the discretion of executive leadership, to other clients for other reasons.
180 daysIn-PersonIrvine, CA