Department of Homeland Security (DHS) - U.S. Customs and Border Protection (CBP) SkillBridge opportunities

Opportunities

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21 opportunities at Washington, DC

Information Technology (IT)

Mathematical Statistician

OFFICE OF TRADEThe incumbent plans, develops, coordinates, and participates in agency research programs andprojects. Performs scientific work that applies mathematical theories, techniques, and methodsfor gathering, studying, analyzing, interpreting, and reporting of statistical information. Servesas anexpert on mathematical principles. Prepares a variety of analytical reports, memoranda, andtechnical documents on immigration issues. Specific examples include but are not limited to thefollowing:Initiates investigations of administrative data based on observations in programassignment areas.Plans, researches, and implements the full scope of investigative projects requiringapplication of mathematical statistical theory.Analyzes and evaluates the accuracy and validity of data. Develops forecasting modelsfor planning purposes.Performs analysis and develops automated models for subsequent use.The incumbent determines feasibility of agency data sources for analysis and recommends ordetermines appropriate study methods and procedures. Ensures the collection of statistical dataand use of collection systems to satisfy immediate, mid-range, and long-term statistical datacollection requirement. Specific examples include but are not limited to the following:Plans and conducts project-related studies, which includes preparing specifications anddeveloping new or modifying existing processes.Selects and modifies mathematical statistical techniques and methods to produce accurateand timely analyses.Evaluates alternatives to determine the appropriate and most feasible methodology andprocedures for studying data efficiently and reliably.Plans procedures for collecting and tabulating data, recommends new or improvedmethods.Analyzes findings, evaluates statistical limitations of data, and specifies the range oflogically possible explanations.The incumbent provides technical advice to agency management officials as they develop plansfor agency programs, operations, objectives, policies, and procedures. Ensures mathematicalprocedures are applicable to established objectives. Designs and validates data to testhypotheses. Identifies methods and procedures to conduct immigration research studies, makingadjustments in methods and procedures as appropriate for statistical validity. Evaluates andmonitors execution of research projects to ensure that the implementation of the study will yieldrelevant and accurate results. Specific examples include but are not limited to the following:Prepares documentation of procedures, presents findings, details problems encountered,and generates recommendations.Performs quantitative and qualitative analysis, data quality assurance, and developinggraphics and reports based on the analysis and interpretation of formative and summativeprogram statistics of immigration and operations and capabilities.Serve as an expert on advanced concepts of operations research, statistics, scientificmethods, and techniques in identifying and solving a variety of complex data andoperational challenges.Develop strategies for measuring the design, development, deployment, maintenance, andenhancement of large-scale, advanced immigration and trade projects.Apply mathematical, statistical, economic, and other scientific methods to cost estimatingand resource optimization applications.Create complex mathematical formulas to analyze current trends and project likely futuretrends. Utilize data analysis tools (i.e. Excel, Tableau, Access) to consolidate andanalyze raw data from multiple sources or databases.Performs work in direct support of enterprise analytics projects and serves as an expert forvarious CBP program offices. Liaisons directly with program offices for the purpose ofassessing their knowledge/ decision making asset shortfalls. Collaborates in developingstatistical and mathematical models in order to bridge those gaps with tools that simultaneouslymeet highly sensitive management needs while also protecting the Agency via demonstrableregulatory compliance. Specific examples include but are not limited to the following:Creates performance measures based on current measurement gaps and changes inprocesses.Assesses performance and workload metrics. Provide trends and analysis of historicaldata. Provide guidance on designing and implementing analytical and decision supporttools that identify current and future staffing requirements, performance managementchallenges, and adverse actions risk management for the Agency.Serve as an expert on advanced concepts of operations research, statistics, scientificmethods, and techniques in identifying and solving a variety of complex data andoperational challenges.

91 - 120 daysIn-PersonWashington, DC

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Information Technology (IT)

Program Manager

DoW SkillBridge InternshipProgram Manager – Survivor Advocate (GS-14) U.S. Customs and Border Protection (CBP)Office of Human Resources Management (HRM)LOCATIONWashington, D.C.IMPORTANT NOTEThis opportunity is OUTSIDE of USAJOBS and ONLY open to DoW SkillBridge candidates who are AT LEAST 11 months AWAY from military separation to be considered and who can intern with CBP during their final 180, 120, or 90 days on active-duty.WHY 11 MONTHS?CBP can host SkillBridge interns for their final 180, 120, and/or 90 days on active-duty depending on the individual service-member’s situation. We use the time prior to their finite internship dates to complete our required HR processes that also include a 3 to 5 month (on average) full CBP Background Investigation (BI) that MUST be completed prior to internship start dates.MAJOR DUTIES AND RESPONSIBILITIESThe intern remains abreast of the constantly changing legislation and current events and their potential impact to CBP operations and the impact to the resilience, health, and well-being of CBP employees and their families. Leverages knowledge of CBP operations to manage, modify, or implement survivor advocacy programs. Shares operational knowledge and provides context and information regarding survivor advocacy programs with surviving family members and employees affected by the death of a CBP employee.The intern supports survivors and provides immediate and long-term support, confirms with the Retirement and Benefits Advisory Services Branch (RABAS), and, as appropriate, supports the survivors through the benefits application processes. The incumbent serves as an advocate and support mechanism for surviving family members of deceased CBP employees, especially in cases of line of duty deaths (LODD) and suicides. The intern will provide for long-term support of surviving family members, including ongoing awareness of resources, crisis intervention, assistance through cessation or cancellation of benefits, and unresolved issues which often surface months or years after the death of a CBP employee. The intern will coordinate with National and local chaplaincy, Peer Support, Honor Guard, local management, funeral homes, churches, cemeteries, etc. on behalf of the surviving family, as necessary, to help facilitate service requests. The incumbent will attend services for deceased CBP employees and ensure open communication between the surviving family members and CBP leadership.The intern serves as a long-term liaison with the survivors to ensure that close contact is maintained between CBP and the survivors, and their needs are met for as long as they feel the need for support. The intern must be aware of all facts connected to a LODD to be able to convey to the survivors the situation and context in which the LODD occurred which requires sensitivity and discretion for these delicate situations. The incumbent will serve as a resource to surviving family members and to CBP professionals who are affected by the short and long-term impacts caused by the death of CBP employees. The intern will work with RABAS to assist in gathering details, points of contact, documentation, etc., to assist with and ensure benefits are processed in the most expeditious manner possible. Additional duties include working with the RABAS team to help build rapport between survivors and RABAS. The intern may also deploy with RABAS to meet surviving family members in person. The intern will coordinate with RABAS on reporting the status of benefits execution, advocates for CBP surviving family members with the U.S. Department of Justice (DOJ) in the administration of the Public Safety Officers’ Benefits (PSOB) Program and application of PSOB for CBP line of duty deaths and certain deaths by suicide.HOW TO APPLYEmail Jeffrey.R.Jack@cbp.dhs.gov with SUBJ: DoW SkillBridge – Program Manager – Survivor Advocate (GS-14) – U.S. Customs and Border Protection (CBP) - Washington, D.C.

91 - 120 daysIn-PersonWashington, DC

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Information Technology (IT)

Program Manager

DoD SkillBridge Internship OpportunityProgram ManagerOperations Analysis Specialist (GS-1801-12/13)U.S. Customs and Border Protection (CBP)Office of Professional Responsibility (OPR)IMPORTANT NOTEThis opportunity is OUTSIDE of USAJOBS and ONLY open to DoD SkillBridge candidates who are AT LEAST 11 months AWAY from military separation to be considered and who can intern with CBP during their final 180-days on active-duty.WHY 11 MONTHS?CBP can host SkillBridge interns for their final 180 days on active-duty depending on the individual service-member’s situation. We use the time prior to their finite internship dates to complete our required HR processes that also include a 3 to 5 month (on average) full CBP Background Investigation (BI) that MUST be completed prior to internship start dates.LOCATIONWashington, D.C.MAJOR DUTIES AND RESPONSIBILITIESThis role involves conducting strategic research and analysis projects, either individually or collaboratively, focusing on the nature and prevalence of corruption and misconduct, including employee arrests. The findings from these projects are utilized for integrity awareness, transparency, and accountability initiatives. The incumbent collaborates with colleagues to develop and apply criteria that support trend analyses. A key responsibility includes reviewing and analyzing data to ensure compliance with established quality standards and producing reports for management accountability initiatives. Additionally, the position entails delivering training and briefings to support the comprehensive IOD integrity strategy. These training sessions and briefings are provided to diverse audiences, including newly hired and journey-level officers and agents, supervisors, and international audiences, both domestically across the United States and in various international locations. Knowledge, Skills, and Abilities Required for the Position:Ability to plan, organize, and direct responses across organizational lines, to include ensuring realistic objectives and milestones are established, clearly assigning responsibilities, monitoring progress, and ensuring responses are submitted in a timely manner. Time management and interpersonal skills to anticipate and adapt to changing priorities in a fast-paced transactional environment. Ability to collaborate with supervisors and team to create effective and efficient search strategies, design report requests, and otherwise utilize various automated systems and databases, including CBP proprietary systems to develop analytical products and to produce work products that require an extensive understanding of the design and content of such systems, and experience in perceiving the significance of recorded data to produce them.How to Apply:Email Jeffrey.R.Jack@cbp.dhs.gov with SUBJ: CBP – SkillBridge – OPR – Operations Analysis Specialist – Washington, D.C.

91 - 120 daysIn-PersonWashington, DC

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Administration

Public Information Specialist

DoW SkillBridge Internship OpportunitySenior Public Information Officer (GS-12)U.S. Customs and Border Protection (CBP)CBP Information CenterLOCATIONWashington, DCMAJOR DUTIES AND RESPONSIBILITIESThe Senior Public Information Specialist will be responsible for evaluating and recommending practices to improve CIC processes and programs. Key duties include extracting and analyzing data from systems to inform responses via email or phone. This role involves identifying, collecting, reviewing, analyzing, and maintaining information from internal and external sources to define clear methods and procedures for CIC daily operations. The analyst will conduct analyses of significant trends and developments resulting from CIC operations and public reaction to administrative policies and procedures, applying qualitative and/or quantitative methods to assess and improve program effectiveness and management processes. Intern will evaluate CIC business programs to enhance data quality, strengthen client satisfaction, and improve system usability, recommending methods for improving CIC program performance through management reports and automation tools. Findings and recommendations will be conveyed to various stakeholders, including team leaders, program officials, the public, and other customers. Candidates should possess extensive knowledge of automated information databases, strong data analysis skills, and an understanding of management principles, methods, and techniques. Effective communication, both written and oral, and the ability to interact with diverse audiences are also crucial for this role, given that the organization operates as a call center.HOW TO APPLYEmail Jeffrey.R.Jack@cbp.dhs.gov with SUBJ: DoW SkillBridge – OFO - Senior Public Information Specialist – Washington, DC

121 - 150 daysIn-PersonWashington, DC

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Social Services

Social Scientist

OFFICE OF TRADE• Evaluation: The incumbent is responsible for contributing to the OT corporateevaluation agenda to meet the intent of the Foundations for Evidence Based PolicyMaking Act of 2018. Designs scientific methodologies to assess and evaluate the impactof various OT programs and policies affecting OT’s human capital, local communities,and those involved in hemispheric and global migration. Incumbent operatesindependently, and collaborates with other researchers, to bridge findings to fiscalefficacy and program effectiveness. The incumbent independently leads all stages ofevaluation planning, implementation, reporting, dissemination, and use with a nationalscope and impact. Experienced in assessing and selecting the most appropriate evaluationand research approaches along a spectrum of methodologies (e.g., formative evaluation,process and implementation evaluation, and outcome and effectiveness evaluation).Performs highly scientific short and long-term evaluation studies and projects of a specialand sensitive nature including, but not limited to, studies that evaluate program impact,impact to human psychological conditions because of border enforcement efforts, andevaluations of workforce morale. Studies the need for special and one-time interagencyprojects as they affect agency programs, operations, policies, performance, and budget.Identifies and proposes recommendations based on rigorous evaluation methods forreview by OT executives, and to the development of technical memoranda and standardoperating procedures (SOP).Plans and implements high quality qualitative, quantitative, and mixed method evaluationdesigns. Analyzes and interprets data using appropriate software and formulas. Designsqualitative studies utilizing a range of methodologies including, but not limited to,analysis of survey data, focus group discussions, interviews, and observations. Trainsstaff to complete data collection and data management to execute the fieldwork and datacollection process, and to participate in interviewing and data collection. Synthesizescollected data into high- quality written documents, reports, and oral presentations. Theincumbent must be an expert in the creation of social science surveys, testing,experimentation, participants rights, testing ethics, data storage and analysis. Theincumbent studies and researches a broad array of subjects in social science usingadvanced techniques, research methodologies and experimentation while adhering to OTand Federal policies, ethics, and requirements. The incumbent creates SOPs for newmethodologies established.Independently leads collaborative teams on the planning of rigorous evidence building(e.g., using various types of research, evaluation, and analysis) for DHS programs,policies, and regulations and coordinates efforts as appropriate with other DHSstakeholders. Develops descriptions of program design, such as a theory of change andlogic models. Determines what decisionmakers and what strategic and operationaldecisions evidence-building and evaluation efforts must inform. Identifies key questionsrelated to the theory of change and logic model that is appropriate to inform strategic andoperational decisions. Selects the evidence building activity from among various types ofresearch, evaluation, and analysis designs and methods, indicators to be measured, andpotential data sources that are appropriate to address the question(s).Conforms all research activities, findings, results, and publications of findings toTransparency and Openness Promotion guidelines at and above Level Two to ensure theavailability of information to other researchers. Coordinates evaluation activities neededto demonstrate that technical and operational requirements, maintenance and logisticsobjectives, and system performance parameters have been met. Conducts comprehensivescientific studies and detailed analyses of complex functions and processes withsubordinates, subcontractors, and subject matter experts, and other senior OT programmanagers. Provides the structures, processes, and technical assistance necessary forproductive growth with non-evaluation program and policy staff on evaluation projects.Develops, coordinates, and implements OT and CBP goals, objectives, andimplementation strategies by ensuring the evaluations conform to national strategy, andare sufficient to meet organizational goals. Prepares and contributes to reportsand other presentations on performance measurement. Employs creativity in the design,analysis, and interpretation of evaluations. Applies scientific principles and theories inthe design of evaluation method (survey, focus group, etc.) when evaluating the researchof others, when interpreting findings, and when assessing the need for and validity ofproposed changes and improvements in procedures and methods. Maintains the ability toindependently reason from existing knowledge to unexplored areas, to adapt methods tocircumstances that deviate from standards, and to stay abreast of and evaluate technicalsubjects, analyses, and proposals in professional literature. • Policy Formulation and Evaluation: Serves as a professional expert regarding policyevaluation methods and design, including survey design, quantitative and qualitativeresearch, and statistical sampling and analysis. Formulates policy directives based onevaluation findings. The incumbent creates Standard Operating Procedures, and policiesnecessary for the well-being of the workforce and individuals in Border Patrol care andcustody, and the formulation of recommendations for policy divestment. Independentlyleads the design and facilitation of operational, administrative, and interagency policyresearch. Research issues must be scientifically defined, objectives must be clearlydelineated and planned, data collection must be carefully monitored, data must beexpertly analyzed, and reports must fully explain important findings and implications.Interprets data tabulations and graphs; identifies critical factors such as data limitations,biases, sampling errors, and inconsistencies. Revises and develops new methods asnecessary to ensure optimum research results with respect to data collection functions.Advises leadership on the efficacy of OT policy by communicating orally and in writingstatistical and research information and justification on the operational aspects of specificplan-focused projects.The incumbent evaluates OT policies, standards, and impact. This includes, but is notlimited to: Border community impact, economic policy implications, the OT relocationprogram, morale, Peer-Support, resiliency, OT Requirements Management Process(RMP), and immigration prosecutions and custody operations. Conducts studies andresearch on OT policies impacting human conditions within OT operated facilities, andhuman capital management including, but not limited to, retention, hiring, and resiliency.Reviews interagency agreements to include, but not limited to, the Executive GovernanceBoard, Requirements Working group, and interagency data standards for integration withCBP and DHS data systems. Performs other duties as assigned.

91 - 120 daysIn-PersonWashington, DC

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Administration

Strategic Planner

DoW SkillBridge Internship Management and Program AnalystStrategic Planner (GS-0343-12/13)U.S. Customs and Border Protection (CBP)Office of International AffairsLOCATION:Washington, DCIMPORTANT NOTEThis opportunity is OUTSIDE of USAJOBS and ONLY open to DoW SkillBridge candidates who are AT LEAST 11 months AWAY from military separation to be considered and who can intern with CBP during their final 180, 120, or 90 days on active-duty.WHY 11 MONTHS?CBP can host SkillBridge interns for their final 180, 120, and/or 90 days on active-duty depending on the individual service-member’s situation. We use the time prior to their finite internship dates to complete our required HR processes that also include a 3 to 5 month (on average) full CBP Background Investigation (BI) that MUST be completed prior to internship start dates.MAJOR DUTIES AND RESPONSIBILITIESSupporting the CBP Office of International Affairs (INA) leadership by completing a wide range of analytical projects and studies on behalf of the Organization. Developing, planning, conducting, and participating in DHS and CBP strategy initiatives. Planning, developing, and coordinating briefings, presentations, and drafting materials for leadership.Providing strategic guidance to INA leadership on new or proposed legislation, executive orders, department directives and other organizational agency decisions that impact CBP and INA. Managing and coordinating internal and external information requests from Government Accountability Office (GAO), Office of Inspector General (OIG), Management Inspection Division (MID), for all INA audit and investigation activities.HOW TO APPLYEmail Jeffrey.R.Jack@cbp.dhs.gov with SUBJ: CBP – DoW SkillBridge – INA – Management and Program Analyst - Strategic Planner (GS-12/13) – Washington, DC.

121 - 150 daysIn-PersonWashington, DC

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Administration

Strategic Planner

Department of War (DoW) SkillBridge InternshipStrategic Planner (GS-11)U.S. Customs and Border Protection (CBP)Office of Field Operations (OFO)LOCATIONWashington, D.C.IMPORTANT NOTEThis opportunity is OUTSIDE of USAJOBS and ONLY open to DoW SkillBridge candidates who are AT LEAST 11 months AWAY from military separation to be considered and who can intern with CBP during their final 180, 120, or 90 days on active-duty.WHY 11 MONTHS?CBP can host SkillBridge interns for their final 180, 120, and/or 90 days on active-duty depending on the individual service-member’s situation. We use the time prior to their finite internship dates to complete our required HR processes that also include a 3 to 5 month (on average) full CBP Background Investigation (BI) that MUST be completed prior to internship start dates.MAJOR DUTIES AND RESPONSIBILITIESAbility to provide input on the future strategic direction for the US government’s efforts against transnational organized crime. Exposure to USG-wide strategy development and strategic intelligence across the TOC mission space, including the Law Enforcement, Intelligence communities and the White House.In this role the intern will:Conduct independent research, mission analysis, and writing in support of developing comprehensive, whole-of-government strategic planning for US government CTOC efforts. Serve as a subject matter expert from your agency for TOC-related issues, providing technical consultation for strategy development and publication. Liaise with strategy and intelligence stakeholders to inform strategy development and then validate results with field and headquarters elements. Organize and synthesis information for USCTOC-SD leadership and National Security Council (NSC) stakeholders. Facilitate interagency working groups. Develop briefing and decision materials for USCTOC-SD leadership, and the USCTOC principals.Participates in interagency planning, and program design in support of counter-TOC efforts. Identifies programmatic, policy, legal authorities, and resourcing gaps as part of whole-of-government strategic planning efforts.HOW TO APPLYEmail Jeffrey.R.Jack@cbp.dhs.gov with SUBJ: DoW SkillBridge – OFO Strategic Planner – Washington, DC.

121 - 150 daysIn-PersonWashington, DC

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Social Services

Survivor Advocate

91 - 120 daysIn-PersonWashington, DC

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Publishing & Media

Visual Communications Specialist

Department of War (DoW) SkillBridge InternshipVisual Communications Specialist (GS-13)U.S. Customs and Border Protection (CBP)Office of Facilities and Asset Management (OFAM)LOCATIONWashington, DCIMPORTANT NOTEThis opportunity is OUTSIDE of USAJOBS and ONLY open to DoW SkillBridge candidates who are AT LEAST 11 months AWAY from military separation to be considered and who can intern with CBP during their final 180, 120, or 90 days on active-duty.WHY 11 MONTHS?CBP can host SkillBridge interns for their final 180, 120, and/or 90 days on active-duty depending on the individual service-member’s situation. We use the time prior to their finite internship dates to complete our required HR processes that also include a 3 to 5 month (on average) full CBP Background Investigation (BI) that MUST be completed prior to internship start dates.MAJOR DUTIES AND RESPONSIBILITIESResponsible for production and visualization matters, lending their subject matter expertise to various CBP program offices’ leadership on the various media available for presenting information and communicating a specific message. This includes but is not limited to electronic layout, design, and display of various visual materials using photographs, illustrations, diagrams, graphs, maps, charts, etc. Selects, plans, and determines appropriate presentation of visual products for communicating information and analysis in a concise and engaging manner that attracts readers’ attention while contributing to the clarity of an analytic product. Develops and designs attractive visual displays that connect with the customer, including pamphlets, posters, infographics, newsletters, videos, and web pages. HOW TO APPLYEmail Jeffrey.R.Jack@cbp.dhs.gov with SUBJ: CBP – DoW SkillBridge – OFAM - Strategic and Visual Communications Specialist (GS-13) – Washington, DC

91 - 120 daysIn-PersonWashington, DC

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Administration

Visual Information Specialist

OFFICE OF FIELD OPERATIONSThis Visual Information Specialist internship affords participants the opportunity to develop original designs, concepts, and visual styles through publications, exhibits, presentations, and websites using various software design programs to deliver the intended message for multiple audiences and/or that reduce the cost of production, installation, or maintenance of a broad inventory of visual products. Work includes graphic art production, visual information design, publication design, SharePoint design, printing coordination, and a variety of visual information graphic designs. Serves as a SME to incorporate communications and visual media, responsible for developing and coordinating the following (but not limited to): design, visual, and electronic media products; implementing a comprehensive visual information program in support of intelligence and planning related topics on behalf of the agency. Develops graphic art production, visual information design, publication design, SharePoint and web page design, printing, development of handouts, charts, graphs, and brochures on behalf of the agency.

91 - 120 daysIn-PersonWashington, DC

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