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Provide enterprise level support of IT infrastructure technologies needed for critical business’ operations applications, such as SCADA Systems and Control Center operations, under regulatory compliance requirements (NERC CIP and TSA) and specific Cybersecurity Standards. These technologies include, but are not limited to automation platforms, workstations, physical and virtual servers, storage, remote access functionality, and a variety of operations and business critical software solutions. Integrate software to enable usage, support, monitoring, cybersecurity and regulatory compliance of various hardware and software technologies. Develop and maintain routine work procedures and define standard installation and upgrade methodologies. Responsibilities may include evaluation, acquisition, installation, integration testing, upgrading components and performance monitoring
• Plans, leases/purchases, deploys/installs system level technical support and remote management for workstations or network printers.• Tests and evaluates new PC packages• Performs equipment testing and vendor support management activities• Provides guidance, assistance, coordination and follow-up on customer questions and resolves problems or malfunctions of systems applications, hardware or software• Utilizes appropriate Information Management processes to carry out work assignments • Maintains specific knowledge of the functionality of assigned products supported • Isolates and communicates resolution of simple problems.
