Endurance IT
We are seeking a DOD Skillbridge Support Desk Engineer to join our team. This position is responsible for ensuring client satisfaction for Endurance IT’s (EIT) clients. This position is responsible for the triage, routing and repair of incoming service incidents (phone, email, and portal). The Support Desk Engineer – Tier 1 ensures that service delivery adheres to company standards. This individual will have a desired goal of effectively delivering superior customer service to our end users in a remote call center environment. The Support Desk Engineer – Tier 1 will report to Service Desk Manager. To accomplish this job successfully, an individual must be able to perform each essential function satisfactorily.
