Summary description:
Perform duties to install and calibrate Coordinate Measuring Machines, Form Products and Quick Vision Systems as assigned. Troubleshoot, diagnose and repair assigned products. During training period, the trainee will be trained for the next job offer “Field Service Technician”. After successful training, the trainee will be given 3 chances to pass the internal audit. After passing the audit, the trainee will be placed onsite by himself to perform the duties of Field Service Technician. If both the audit and the onsite performance meet the expectations, then the trainee will be transferred to a Field Service Technician under the appropriate zone.
Job description:
Position SummaryPerform duties to install and calibrate Coordinate Measuring Machines, Form Products and Quick Vision Systems as assigned. Troubleshoot, diagnose and repair assigned products. During training period, the trainee will be trained for the next job offer “Field Service Technician”. After successful training, the trainee will be given 3 chances to pass the internal audit. After passing the audit, the trainee will be placed onsite by himself to perform the duties of Field Service Technician. If both the audit and the onsite performance meet the expectations, then the trainee will be transferred to a Field Service Technician under the appropriate zone.Reasonable Accommodations Statement To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential job functions. Essential Job Responsibilities• Perform installations, troubleshooting, repair, and calibration of assigned product group(s).• Promote the sale of customer service agreements as appropriate.• Maintain daily contact with headquarters as per Mitutoyo America Corporation Field Service (MACFS) standard operating procedures (SOP), including daily check of schedule, reporting start/stop times, etc.• Maintain contact with customers in accordance with jobs as scheduled per MACFS SOP.• Train end users in proper preventive maintenance procedures for equipment as required.• Complete and submit all required paperwork weekly; this shall include work orders, calibration reports, time/activity reports, expense reports and any other paperwork, as required.• Email all completed work orders, calibration data to MACFS within 24-72 hours of completion of job assignment.• Maintain equipment and ensure that it is in good working condition as per MACFS procedures, ensure calibration standards have up to date calibration certificates and stickers showing calibration due dates per accredited procedures. Perform interim checks as required and forward them to the office monthly.• Maintain good customer relations informing management of any potential problems relating to customer complaints, software, or hardware problems.• Perform the job in accordance with MACFS quality management system as instructed by management to sure integrity, competence, confidentiality, and customer satisfaction.• Maintain an up-to-date parts inventory by properly charging for parts on work orders as required, and the prompt return of unused and defective parts that are under warranty, including the proper paperwork describing part status, in a timely manner.• Must conform with all compliance issues related to calibration as instructed by management. Competencies1. Customer Focused2. Job Knowledge3. Quality and Quantity of Work4. Self-motivatedSupervisory Responsibilities: This position has no supervisory responsibilities.Work Environment: Manufacturing Environment. Quality Room Environment.Physical Demands: The person in this position needs to lift, move and carry up to 50 lbs. This position requires bending, squatting, and reaching. Position Type and Expected Hours of Work: This is a full-time position. Monday – Friday 8:00AM-4:30PMTravel: Up to 100% travel. Up to 8 hours daily driving.Required Education and Experience: Education equivalent to four years of college. Two years’ experience.Other Duties: Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.Reports to: Field Service Supervisor or Assistant Field Service ManagerEqual Opportunity EmployerMitutoyo America Corporation is an Equal Opportunity Employer. It is our policy to judge employees on their individual merits, skills, abilities, performance, etc. The Company offers equal opportunities to all qualified applicants and employees without regard to race, religion, color, age, sex, national origin, veteran status, marital status, or disability in accordance with applicable federal and state laws. This policy applies to all areas of our employment relationship.
This position installs, calibrates and repairs precision measuring equipment at the customer site. See job description for more details. Must be able to travel - This position is 100% travel – Monday through Friday, up to 8 hours of driving daily, which involves overnight stays. Candidates must have a reliable vehicle to perform the duties of this position. The travel radius is within 450 miles from your home. Sometimes you may be required to take a plane. Training is held Monday - Friday, you will be at home on weekends.The salary for this position in Atlanta, Ga and Cleveland, OH is $60K annually, plus a $700 monthly car allowance is provided. The company pays for travel expenses to and from the Aurora, IL location for training. Also, meals and lodging are covered while attending the training in Aurora, IL in accordance to company policy. A valid driver’s license is required. Must be a US person (LPR or US Citizen).Must be able to obtain US Passport card.
Eligibility factors:
All Services
A valid driver’s license is required. Must be a US person (LPR or US Citizen).Must be able to obtain US Passport card.Must be able to travel - This position is 100% travel – Monday through Friday, up to 8 hours of driving daily, which involves overnight stays. Candidates must have a reliable vehicle to perform the duties of this position. The travel radius is within 450 miles from your home. Sometimes you may be required to take a plane. The company pays for travel expenses to and from the Aurora, IL location for training. Training is held Monday - Friday, you will be at home on weekends. Also, meals and lodging are covered while attending the training in Aurora, IL in accordance to company policy. This position installs, calibrates and repairs precision measuring equipment at the customer site. See job description for more details.The salary for this position in Atlanta, Ga and Cleveland, OH is $60K annually, plus a $700 monthly car allowance is provided.
