Summary description:
Bug Pro Florida is seeking a transitioning Service Member for a 120-day SkillBridge internship as an Operations Manager. This leadership-focused internship provides hands-on training in daily service operations, route management, customer experience, team supervision, performance tracking, and small business administration within a growing pest control company.The Operations Manager Intern will work directly with ownership and senior leadership to support scheduling efficiency, technician oversight, quality control, customer retention, KPI tracking, and process improvement initiatives. The participant will gain exposure to operational decision-making, workforce coordination, safety compliance, and business growth strategy.This is a structured, full-time internship designed to develop operational leadership capability and prepare the Service Member for post-military employment in service-based business management. The intern will train under direct supervision and will not replace a paid employee.
Job description:
Operations Manager – SkillBridge InternshipLocation: Jacksonville, FLDuration: 120 Days (Full-Time, 40 hours per week)Company: Bug Pro FloridaPosition OverviewThe Operations Manager SkillBridge Intern will train alongside Bug Pro Florida’s ownership and senior leadership to develop operational leadership capability within a growing service-based business. This structured internship provides hands-on experience in daily field operations, route management, customer service oversight, team coordination, performance tracking, safety compliance, and process improvement.The intern will support operational execution and leadership functions under direct supervision and will not replace a paid employee.Key Responsibilities (Training Focus)Assist in daily operational planning and route coordinationSupport scheduling and technician workload balancingMonitor service quality and customer satisfaction metricsParticipate in technician ride-alongs for quality assuranceTrack and report key performance indicators (KPIs)Support callback resolution and customer retention effortsAssist with inbound lead follow-up and service plan presentationReview CRM documentation for accuracy and completenessSupport safety compliance and operational standardsContribute to development and refinement of company SOPsParticipate in weekly leadership and operations meetingsIdentify and recommend process improvementsLearning OutcomesBy completion of the internship, the participant will be able to:Independently oversee daily service operations under leadership guidanceAnalyze operational metrics to drive efficiency and profitabilitySupport technician accountability and service quality controlExecute scheduling and route optimization strategiesContribute to business growth initiativesDemonstrate readiness for civilian employment in operations managementQualificationsActive-duty Service Member eligible for SkillBridgeStrong leadership and organizational skillsAbility to communicate effectively with customers and team membersAdaptability in a fast-paced service environmentInterest in small business operations and team leadershipWork ScheduleFull-time internshipApproximately 40 hours per weekMonday–Friday (field and office-based training)
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Eligibility factors:
All Services
