Summary description:
Vannevar is a defense technology company building AI to deter our adversaries. In the 21st century, conflict moves at algorithmic speed and foresight equals firepower. Our agentic AI is purpose-built to compete with China—from cross-Strait conflict to gray zone coercion. Trained on the most mission-relevant datasets in defense, our technology models adversary behavior, simulates campaigns, and recommends the best course of action to decision makers. Our AI systems are some of the most trusted in the industry and actively used on the front lines of the Indo-Pacific to keep the peace and save lives.Exceptional technology starts with exceptional people. Vannevar is a small agile team combining world-class engineers with veteran strategists who bring deep expertise in defense and tradecraft. We’re building a company defined by mission impact, user empathy, and disciplined growth. In just three years, we grew from $3M to $80M in ARR, achieved early profitability, and reached unicorn status—proving that disruption doesn’t require an ego, and staying power doesn’t mean standing still.
Job description:
The IT Operations team is responsible for providing high-quality technical support that enables Vannevar Labs employees to work efficiently and securely. As an IT Intern, you will assist in delivering day-to-day IT support, maintaining corporate systems, and ensuring smooth operation of endpoint devices, identity systems, and collaboration tools.This internship is offered through the DoD SkillBridge program and is designed to be a hands-on learning opportunity. Over the course of 90–180 days, you’ll gain real-world exposure to enterprise IT operations, modern security practices, and cloud-based administration. Exceptional interns may also be considered for conversion to full-time employment upon completion of the program.You will gain experience across a modern IT environment that includes MDM-managed MacOS, Windows, iOS, and Android devices; Microsoft 365 GCC High; Okta/Entra ID; Jira Service Management; and other SaaS tools supporting a remote-first workforce. What you’ll do* Respond to IT support requests via phone, chat, or remote tools to provide fast and effective technical assistance to end-users* Diagnose and troubleshoot hardware, software, and network issues, escalating when appropriate* Support routine endpoint maintenance such as updates, patching, and vulnerability remediation* Assist with user account administration, access provisioning, and permission changes across IT systems* Coordinate and track activities related to employee onboarding and offboarding* Help identify opportunities for process improvements and implement better IT support practices* Maintain accurate records of company-managed IT assets* Provide technical guidance and training to users on IT tools, best practices, and security expectations* Document procedures, fixes, and how-to guides within the internal knowledge base* Contribute to overall IT Operations effectiveness and deliver customer-focused supportEnvironment you’ll work in* Microsoft 365 Suite (GCC High) – email, collaboration tools, and document management Okta / Microsoft Entra ID – identity and access management* MacOS / Windows / VDI endpoints – centrally managed via MDM* Jira Service Management – ticketing and workflow tracking* Additional SaaS tools supporting remote collaboration and productivityWhat you should have* 1+ years of technical support or IT helpdesk experience* Strong knowledge of Windows and MacOS operating systems* Experience supporting remote or distributed users* Ability to prioritize tasks, work independently, and follow established processes* Familiarity with Azure AD / Entra ID and Microsoft 365 servicesWe'll be particularly excited if you also have* Experience with MDM tools (e.g., Intune, Kandji, Jamf, or similar)* Interest in automation, scripting, or proactive IT workflows* Exposure to GCC High or secure enterprise environmentsWhat we offer* A structured SkillBridge internship program lasting 90–180 days, offering immersive, real-world IT experience* A strong learning environment with mentorship, hands-on work, and exposure to enterprise-grade tools* Opportunity for potential full-time conversion based on performance and business needs* 100% remote-first culture with flexible work arrangements* Access to company-wide meetings, training resources, and cross-team collaboration* Inclusion in team activities and a supportive, mission-driven culture
Please contact: andy.huang@vannevarlabs.com
Eligibility factors:
All Services
No prerequisite eligibility requirements
