Summary description:
General and operations managers, analogous to program/account managers, plan, direct, or coordinate operations across organizations.
Job description:
They formulate policies, manage daily operations, and plan the use of materials and human resources, often overseeing multiple departments while coordinating through subordinate supervisors.
N/A
Eligibility factors:
All Services
Minimum QualificationsEducation:- Associate degree in Business, Marketing, Communications, or related field required.- Bachelor’s degree in Business, Marketing, Communications, or related field preferred.- Relevant professional experience may supplement educational requirements where applicable.Experience:- Minimum 1 year of experience in customer service, sales support, account coordination, or business development preferred.- Experience managing client relationships in a professional environment.Skills and Competencies:- Strong written and verbal communication skills.- Ability to build and maintain professional client relationships.- Organizational and time management skills with attention to detail.- Problem-solving and conflict resolution ability.- Proficiency in Microsoft Office or Google Workspace.- Basic knowledge of CRM systems (e.g., HubSpot, Salesforce, Zoho).- Ability to work independently and in a team-based environment.Essential Job Functions:- Serve as primary point of contact for assigned employer and partner accounts.- Maintain ongoing client communication to ensure satisfaction and retention.- Track account activity and maintain accurate documentation in CRM systems.- Coordinate internally to ensure timely and quality service delivery.- Support onboarding of new employer accounts.- Assist in monitoring performance metrics and preparing reports.- Identify opportunities for account growth and service expansion.Work Environment:- Office, hybrid, or remote setting.- Prolonged periods of computer work and participation in virtual and in-person meetings.
