Summary description:
The NOC Systems Engineer I provides critical technical support to customers worldwide as part of Ovzon’s 24/7 operations team. The role involves monitoring, controlling, and configuring a sophisticated, secure, and resilient satellite and terrestrial network. Key objectives include continuous network and space segment performance monitoring, Tier 1 client support, fault isolation and resolution, security solution administration, and proactive communication of service interruptions.
Job description:
• Real-time monitoring of Comtech satellite router configurations and network performance using Comtech NMS and Dataminer.• Fault isolation and correction using network management tools; analysis of issues from installation, upgrades, configuration changes, or integration.• Opening, tracking, and resolving trouble tickets; maintaining accurate client support records.• Responding to client trouble calls with provisional and differential diagnosis.• Preparing reports on network utilization, performance, and activity; providing regular status updates to management and clients.• Supporting user training, documentation, and post-implementation technical assistance.• Research on network products, protocols, and standards in support of network development.
Position is at the Ovzon NOC facility in Tampa, FL.
Eligibility factors:
All Services
