The Field Service Team is a critical function of our organization providing service support to our customers for field mechanic work material handling equipment (forklifts) and automated warehouse equipment (conveyors, automated guided vehicles, vertical lift modules, robotics, and more). All Field Service team members work remotely, drive a Carolina Handling specialty van, and are positioned within 1.5 hours of their customer base. This allows this team to support over 8,000 customers throughout the southeast in North Carolina, South Carolina, Georgia, Alabama, and the panhandle of Florida. The Field Service team is essential for the efficient and safe operation of our customers’ warehouses and industrial facilities and their material handling equipment. Their work minimizes downtime, enhances productivity, and ensures the longevity of these critical pieces of warehouse equipment. Their commitment to both preventive and reactive maintenance is crucial for maintaining smooth operations in all industries requiring material handling equipment service. Our Field Service team is comprised of Field Service Technicians who provide vital mechanical support to our customers and their operating material handling equipment. Our company relies heavily on our field service team as they enable us to offer our customers quality experience in both excellent customer service and quality mechanical service needs. Their role is to ensure our customer’s warehouse continues to run safely and efficiently, increasing productivity and profitability for our customers. The Field Service Technician position represents an entry-level mechanic/technician role that holds substantial importance in our company's growth and the evolution of our workforce. The field service group makes up 59% of our associates. Partnering closely with our Learning & Development Department, the Field Service Technician receives the necessary support, training, and guidance to effectively serve our customers during their initial stages and as their experience as a technician progresses. The first 3-6 months as a technician are spent with a Field Trainer providing daily support to our customers. The Field Service team is a significant reason we maintain a 98% customer retention rate in customer service agreements. Our Field Service Technicians are expected to provide a high level of service, both in customer and mechanical abilities.