• Research, plan, implement, support, monitor, troubleshoot and maintain Global infrastructure services including Cisco Routers, PIX Firewall, VPN Concentrator, ASA, Catalyst Switches, CallManager, CallManager Express, Wireless, Storage Array Networks, Network Monitoring, Intrusion detection/prevention systems, LAN/WAN performance, WAN packet acceleration and many facets of the Microsoft BackOffice suite of products• Strong project management skills while incorporating the ability to handle multiple projects with competing priorities across the globe• Support network and internet protocols and applications including WINS, DNS, DHCP, TCP/IP, IIS, SNMP, SMTP, Routing, BGP, E/IGRP, H.323, Link Aggregation, Network Redundancy, PEAP, Spanning Tree and VLans utilizing a fiber/copper/MPLS backbone.• Evaluate, diagnose and troubleshoot complex hardware/software issues.• Create, modify and keep network documentation with an emphasis on detail