Sentiero - Behavioral Health Administrative Assistant

The Behavioral Health Administrative Assistant at Sentiero provides personal, administrative, and operational support to the organization.

Our organization depends on non-clinical human resources (HR) and administrative partners to be the first line of communication and service delivery for our patients, stakeholders, and referral sources. While the clinicians at Sentiero provide expertise in mental health interventions and advocacy for the many patients we serve, Sentiero depends on our HR and administrative department to support fluid operations and continuity of care for our patients. As the first point of contact, administrative assistants require base-level mental health knowledge, privacy and compliance with confidentiality policies, situational, and crisis awareness to streamline prospective patients to the appropriate services. This role is also important for the management and support of the clinical employees, who benefit from the human resources support provided by the HR and Administrative team. This role is an entry level role that is critical for our growth and evolving workforce. Their alignment with the Executive Director gives the Behavioral Health Administrative Assistant (BHAA) the support and direction to be successful in servicing our patients during the initial referral process and continuity of care. They play a very important role in driving our patient and clinician satisfaction metrics high with the level of engagement the BHAA is expected to deliver.