Earlens Corporation - Earlens Hearing Center

The Patient Care Coordinator serves as the first point of contact for our patients within our clinics and is responsible for ensuring smooth clinic flow and supports the goals of Earlens Hearing Centers by providing exceptional patient care, service, and follow-up.

Customer service duties including greet, assist, and direct patients within Earlens Hearing Center Clinics Clinic opening procedures, daily preparation, practice good safety and sanitation protocol, maintain inventory and supplies, support marketing activities, and closing procedures Answer incoming calls, retrieve messages, prioritize return calls and guide patients to appropriate service. Take messages and schedule call backs in the OMS appropriately. Conduct patient retention and outbound calling for potential patients Greet patients for appointments and check them in and out. Interface with patients, including administering questionnaires, scheduling, and confirming appointments. Prepare patient invoices and collect balances. Complete end of day accounting as required. Maintain patient charts and scan proper documentation into CounselEar EMR Support clinical staff, including the ENT physician and Hearing Care Professional by coordinating providers' schedules and ensuring the smooth and efficient flow of patient care. Preparation of documents to assist patients with insurance reimbursement claims Administrative tasks including patient charting, data entry in OMS and EMR software, scheduling, appointment confirmation, documentation, invoicing, and payment collection Support the clinical team by ordering devices, mailing impressions, ordering supplies, and processing returns. Assists with marketing activities as needed and directed Exercises confidentiality as it relates to business and patient information.

At Earlens Hearing Center our mission is to improve the quality of life for our patients by transforming their hearing experience. Your work will make a real impact on the lives of our patients by improving their hearing experience with broader, more natural sound. Our patients will live richer lives and engage in more meaningful moments with friends, family, and colleagues. This position has a high likelihood of resulting in a permanent position after the program.