Location
- NV
Summary description:
This training prepares the participant to perform essential technical, operational, analytical, and customer support functions commonly performed within State of Nevada Information Technology organizations.Training emphasizes enterprise technology support, customer service, hardware and software lifecycle management, systems administration, networking fundamentals, cybersecurity awareness, information systems support, technical documentation, project participation, and government technology operations.The internship provides practical exposure to enterprise information technology within a government environment while developing the technical knowledge, analytical abilities, communication skills, and professional competencies necessary for successful civilian employment.This curriculum is designed to support internship opportunities aligned with both the Information Technology Technician and Information Technology Professional class series. Depending upon agency assignment, participants may receive additional exposure to specialized technologies, infrastructure, software applications, networking, cybersecurity, cloud services, or enterprise systems while maintaining the core learning objectives established within this curriculum.
Job description:
Information Technology Technicians and Professionals provide technical support for State computer systems, hardware, software, networks, and enterprise technology services. Duties may include troubleshooting hardware and software issues, configuring and deploying computers and other devices, supporting users and enterprise applications, assisting with systems and account administration, maintaining technology assets, documenting technical issues, supporting cybersecurity practices, and participating in technology projects and system improvements. Participants progress from supervised technical support activities toward increasingly independent information technology operations and customer support responsibilities.