Summary description:

STERIS Equipment Service Technician Internship The purpose of this internship is to provide interns with the knowledge, skills and abilities required to transition to full time employment as a STERIS Equipment Service Technician I. The internship will focus on autoclave equipment repair and maintenance, with the regular, full-time role inclusive of training and servicing of additional equipment. The internship may also involve installation of the full range of STERIS equipment from infection prevention through audio video integration. The incumbent for this position should expect to be a hands-on technician that builds trust and effective relationships with our Customers. Interns will receive a combination of hands-on, classroom-style and computer-based training, which will enable them to perform preventive maintenance and repairs focused on autoclaves as well as exposure and experience with installations across product lines. This role is performed in a highly regulated work environment requiring the ability to meet Customer credentialing and STERIS requirements, safe work practices, and adherence to STERIS and Customer standards. This role is a field-based service provider expected to meet the performance expectations of the role in providing exceptional service to our Customers. STERIS manufactures and services critical infection protection equipment, such as autoclaves, which are critical to the delivery of patient care and timely, quality procedures. (Note: The objective of the program is to provide full time employment to all interns who meet training objectives and receive positive performance appraisals. However, an offer of full-time employment is not guaranteed.)

Job description:

Key Responsibilities:Customer Focus: • Learns and practices proactive, professional communication and commitment to resolving Customer’s issues/problems expediently. Skills and expectations supported through classroom-based Customer Engagement training.• Assists team as needed with Customer communication protocols (scheduling, coordinating) • Maintains courteous and professional demeanor when working with Customers, contractors, management, and fellow Associates. Utilizes Customer protocols when entering and exiting facilities and abides by all STERIS and Customer Health & Safety protocols and procedures. Fulfill vendor credentialing in accounts as needed. Technical/Professional, Compliance & Safety:• Adheres to the company Code of Conduct and relevant process and procedure, working closely with training sponsor and assigned leader • Participates in Agile Team activities and processes (huddle calls, coordination, teambuilding) • Learns and demonstrates adherence to regulatory and compliance requirements related to autoclave qualification and install support training and guidance. This includes disassembling, replacing, or repairing defective parts; rewiring or reassembling as required; troubleshooting, adjusting/calibrating, and certifying equipment ready for use by using standard and specialized tools and test equipment (i.e., schematics, diagrams, technical manuals, etc.). • Learning basics and may perform processes related to inventory, tools, and personal protective equipment. • Adheres to internship schedule as agreed on between intern’s military leadership and STERIS • Learns and may perform daily administrative duties using multiple application platforms and technology equipment (laptop, smartphone, related software) with supervision. Professional Development:• Provided with job shadowing opportunities for other Global Service technical roles to deepen understanding of STERIS service offerings and as input to career interest • May participate in continuous improvement learning or activities • Performance feedback and career growth discussions provided during course of internship

Eligibility factors: