Roche

Field Installation and/or Field Application

nstall equipment as assigned. Perform site surveys, installations and approved modifications with minimum assistance/supervision. Install connectivity solutions as part of completing instrument installations. Schedule modifications as indicated in the TSB and per policies during installations. Identify,analyze and resolve IT product problems during installations and escalated service calls. Monitor communication devices during all scheduled times. Work with local FES teams to ensure installations are completed while ensuring customers are fully satisfied. Support technical issues during the installation process to ensure installations are completed successfully. Act as crew team lead to ensure and maximize efficient completion of installations. Document all service-related activities (inventory, service activity cases, expense reports, etc.). Process service activity close-outs at end of each customer site visit. Able to manage day to day administrative activities.