Served With Honor
San Antonio, TX
Summary description:
The primary role of the Veteran Coach is to serve as a day-to-day client-facing coach/consultant/sales leader to help U.S. military veterans navigate the confusing VA disability claims process. You will work incredibly hard and be expected to follow our proven education-based process to help your veteran clients get the VA disability benefits they deserve. You will be a trusted advisor to U.S. military veterans by coaching, educating, and mentoring them through the confusing VA disability claim process. Our ideal candidates for this virtual position are great leaders, communicators, teammates, and highly motivated self-starters who demonstrate integrity, resourcefulness, heart, and hustle. This position reports to a Veteran Coach Manager.
Job description:
Job Title: Veteran Coach Position Summary: The primary role of the Veteran Coach is to serve as a day-to-day client-facing coach/consultant/sales leader to help U.S. military veterans navigate the confusing VA disability claims process. You will work incredibly hard and be expected to follow our proven education-based process to help your veteran clients get the VA disability benefits they deserve. You will be a trusted advisor to U.S. military veterans by coaching, educating, and mentoring them through the confusing VA disability claim process. Our ideal candidates for this virtual position are great leaders, communicators, teammates, and highly motivated self-starters who demonstrate integrity, resourcefulness, heart, and hustle. This position reports to a Veteran Coach Manager. Supervisory Responsibilities: Supervises one or more administrative assistants. Responsible for the overall direction, coordination, and evaluation of these employees/contractors. Carries supervisory responsibilities per the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees/contractors, planning, assigning, and directing work, appraising performance, rewarding and disciplining employees/contractors, and addressing complaints and resolving problems. Essential Functions and Responsibilities: Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. Conduct VA disability claim coaching/consulting/strategy/sales services for veteran clients Provide virtual support to assigned Veteran clients through daily email exchanges, phone calls, text messages, and video teleconference education-based coaching sessions Review and understand each Veteran’s specific disability and analyze to determine additional conditions the veteran client(s) may qualify for Provide leadership and coaching to veteran clients while they prepare and file their own disability claims. Guide them through members-only education-based resources inside the VA Claims Insider Elite portal, and connect them with independent medical professionals Complete daily required documentation in our CRM systems to include meeting/exceeding set metrics to ensure ELITE-level service with their assigned veteran clients. Lead coaching/consulting services, facilitate group Mastermind discussions over live video, and guide veteran clients through the VACI Elite Membership program resources Collaborate with others within VA Claims Insider to continually improve our operational processes Comply with all internal policies and all applicable state, local, and federal laws Other duties as assigned Knowledge, Skills, and Abilities: Ability to communicate clearly and concisely, both orally and in writing Proficient in utilizing various web-based technologies (Google G-Suite, Slack, Zoom) and CRM systems to support virtual sales environment (training will be provided) Strong presentation skills and experience with leading live Q&A sessions Experience with conflict resolution Strong Listening, Understanding, and empathy skills Strong organizational and time management skills Critical thinking with innovative problem-solving skills Experience finding and proposing innovative solutions Ability to build high-trust personal relationships with Veteran clients Experience working with minimal supervision to multitask and manage daily workload from beginning to end Experience (or comfortable with) working as part of an all-virtual, cross-functional team and working with all levels up, down, and across organizations
The only cost to the service member is to maintain high-speed internet. They will receive equipment from our company that they need to do the required job functions.
Eligibility factors:
All Services
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