USIC, LLC
Indianapolis, IN
Summary description:
The IT Helpdesk Specialist is responsible for ensuring USIC employees are provided timely support for all technology needs. This position will also be responsible for repairing and imaging laptops and tablets in the Imaging Lab at the Corporate Office.
Job description:
Respond to incoming inquiries via phone and emailProvide Tier I technical support to field and corporate associatesRepair, image, and deploy laptops, tablets, and other IT equipment for useWork on special projects as assigned
Eligibility factors:
All Services
Associate degree or IT certifications requiredKnowledge of and familiarity with Windows, Exchange Server, and other Microsoft based applicationsMust be comfortable interfacing with different stakeholders at all levels of the organizationDemonstrated ability to diagnose technical issues and provide satisfactory resolutions quickly and effectivelyA high degree of effective communication skills is required, specifically oral and in writing to convey complex concepts in familiar terms to the target audience
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