Summary description:

SkillBridge Job Posting: Tier 2 Technical SupportLocation: Portland-based MSPPay Rate: $29/hr upon completion of SkillBridgeSummaryWe are seeking a Tier II Help Desk Technician to serve as the first line of IT support for our clients. This role requires excellent communication skills, strong technical knowledge, and the ability to evaluate and resolve issues efficiently.

Job description:

Top Skills2–4 years of experience on a help deskExcellent communication and judgment skillsStrong understanding of computer hardware and productivity softwareCertifications: Network+, Microsoft (MS-900, MS-102)Secondary Skills – Nice to HavesPrevious experience in Managed IT ServicesCertifications: A+, Network+, MCPJob DescriptionDiagnose computer errors and triage urgencyInstall, configure, and upgrade PC software and operating systemsFacilitate onsite and escalation support activitiesRepair computer hardware (keyboards, printers, etc.)Provide technical support via phone or webUse remote support software to troubleshoot and resolve issuesSetup new user and email accountsAssist with password changes and email setup on devicesInstall printers and software on client PCsDocument resolution steps and escalation notesCreate and maintain documentation about customer networksEscalate issues to higher tier support within SLATroubleshoot software, hardware, and network issuesAdditional Qualifications2–4 years of helpdesk experience or working with an IT providerGood understanding of Windows Server environments (SBS, 2003, 2008 R2, 2012)Knowledge of networking protocols and concepts (VPN, Routing, Ports, TCP/IP, Network analysis tools)Experience supporting Windows 7, Windows 8, Microsoft Office 365, Azure, and other applications

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