The Operations Manager Trainee will work with all members of the branch, and management team to develop the technical and leadership skills necessary to assist with needed operational activities and to ensure the support of the branch’s goals and objectives.

Key Responsibilities:• Monitor, resolve, document and report all customer concerns and issues. Relay and coordinate information between operations and sales.• Monitor and ensure timely and proper completion of paperwork for Drivers including truck reports, driver logs and vehicle inspections.• Complete fuel reports hours recap and tonnage reports on a daily basis.• Perform route audits on all vehicle product lines and become familiar with each line.• Create and ensure proper distribution of work orders for all Drivers and Helpers• Work with customer service in order to become familiar with customer calls and questions.• Create and ensure proper scheduling of Drivers and Helpers.• Coordinate with Drivers to ensure that all missed stops and special pick-up’s are completed daily.• Review and analyze productivity reports for improvement opportunities.• Observe and monitor employee work habits and skills and make suggestions for programs designed to correct any concerns.• Confer and work with shop management to gain knowledge of shop function as it relates to the overall operation of branch.• Participate in all safety related meetings and activities and correct any observed safety related hazards.• Gain knowledge of all personnel related matters including: hiring, training, coaching, counseling, termination, etc.• Conform in all respects with applicable laws, regulations, ordinances and other orders and to all company policies, procedures and directives from supervisors.• Perform other duties and responsibilities as required or requested by management.Requirements:• Associates or Bachelor’s Degree required.• At least five (5) years supervisory/leadership experience preferred.• Combination of education and/or experience• Working knowledge of Microsoft Word, Excel, PowerPoint and Outlook.• Operate dispatch/radio equipment.Knowledge, Skills and Abilities:• Ability to work in a fast paced environment, meet time deadlines and work well under pressure.• Possess ability to speak and communicate effectively with customers and employees both verbally and in writing.• Ability to calculate mathematical problems as needed to perform daily duties.• Ability to read and interpret documents such as safety rules, instructions, and procedure manuals.• Ability to write routine reports and correspondences.• Possess good organizational and record-keeping skills.Physical/Mental Demands:• Ability to sit, stand, walk, use hands and fingers, stoop, kneel, crouch, talk, hear and climb.• Visual Requirements: include close vision, distance vision and peripheral vision.Working Conditions:• Work in indoor office environment 50% of the time.• Noise level is usually moderate.• Ability to frequently lift/move up to 15 pounds and occasionally move/lift up to 25 pounds.