Responsible for supervising and developing all drivers for assigned accounts; addressing customer service issues or complaints; and all shipments to meet the customer’s needs and demands.

What You’ll Do: Manages all aspects related to drivers. Supervises driver performance to ensure proper balance is achieved with business needs and driver needs; discipline and/or write up drivers when warranted; makes recommendations for terminations. May assist with the set up and management of new accounts. Responsible for addressing issues and disputes for drivers. Track and work with the customer(s) to receive assigned lanes and commitment levels from shipping locations. Includes responsibility for the ETA of the trucks at each stop. Ensures drivers and equipment are performing as necessary to provide on-time service. Ensures all fleet maintenance programs are current on tractors and trailers. Maximizes revenue per tractor through appropriate equipment utilization. Documents and communicates all service related issues. Develops a sense of trust and integrity with the customer. Seeks appropriate guidance from leadership on matters that could negatively impact USX financially. Plans loads for driver pick up and drop offs based on availability, preferences keeping in mind driver hour requirements; contacts drivers with schedules. Coordinates with drivers on physicals and random drug screens as well as CDL renewal deadlines based on Safety Department tracking and correspondence. Maintain proper attendance and punctuality to ensure that the department is operated in an efficient and cost-effective manner. Other duties as assigned by management.

ExperienceMinimum of 3 years of high volume operational experience required.Minimum of 1 year leadership experience required.SkillsIntermediate interpersonal and communication (verbal and written) skills required; ability to exchange information effectively and tactfully, moderate degree of tack diplomacy when dealing with others and handling sensitive issues.Intermediate computer skills required; experience with Microsoft Office, Internet, and applicable company-specific applications.Strong analytical, problem solving, strategic and innovative thinking skills.Extreme patience in dealing with volatile situations; flawless follow-up procedures.