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Location
- University, MS
Summary description:
Information technology intern will gain experience in a university operational and classroom setting displaying understanding of systems and support for both organizational enterprises and education delivery systems and personnel.
Job description:
All internship training and activities will be performed in support of the listed learning objectives. University Orientation & Customer Service; Understand university culture, customer service expectations, IT organization Help Desk & ITIL Fundamentals; Ticket management, communication skills, incident management Endpoint Support I; Hardware installation, imaging, deployment, asset management Endpoint Support II; Microsoft Intune, device security, troubleshooting Windows & macOS Classroom Technology I; Classroom AV systems, projectors, displays, instructor stations Classroom Technology II; HyFlex classrooms, Zoom Rooms, Teams Rooms, lecture capture Networking Fundamentals; TCP/IP, switches, Wi-Fi, cabling, network troubleshooting Network Operations; Monitoring tools, wireless support, VoIP basics, infrastructure tours