12 Week IT Training PlanWeek 1-2 Core Fundamentals• Logical troubleshooting skills• Communication & Follow-up• Documentation Activities• Shadowing techs• Reading existing docs/wiki• Creating documentation from scratch Week 3-6 Scope of Work• Zebra RF Scanners• Zebra Printers• Windows PCs• Networking FundamentalsActivities• Configuring and troubleshooting Zebra RF devices.• Setting up, maintaining and calibrating printers.• Building out new machines to be deployed.• Troubleshooting issues within Windows (Software, Active Directory, Entra)• Creating Cables & PatchingWeeks 7-8 Software Admin• Soti Mobicontrol• Active Directory• Intune Activities• Configuring profiles and deploying APKs• Password resets, account unlocks and groups• MDM Reset, Role AssignmentsWeeks 9-10 Project Skills• Organizational Tools• SLAs• Time Management Activities• Planner/Loop for organizing projects• Prioritizing Project Work > Support• Standup MeetingsWeeks 11-12 WM Crosstraining• User Provisioning (Account Access & Permissions)• Creating Pack Locations• General TroubleshootingActivities• Guided onboarding for new temps• Responding to WM work stoppages• Hands-on lab within WM stage environment

The IT Analyst will provide local IT Infrastructure support for a 7 day a week fulfillment center in North Las Vegas. The analyst will support a team of technical support personnel that will provide coverage for multiple shifts and be responsible for all infrastructure on site, with support from remote Tapestry technical teams. Support will include but not be limited to networking equipment and cabling, servers, end user devices, IT supplies and other building systems etc.

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