This SkillBridge opportunity is designed for transitioning service members interested in building a career in IT support. Participants will gain hands-on experience in a real-world technical support environment while learning the fundamentals of Tier 1 help desk operations, client communication, troubleshooting, documentation, and escalation practices.As a fast-growing, family-owned company, we offer a tight-knit and supportive culture where participants receive direct coaching from senior technicians, managers, and company leadership. This program is ideal for someone who is customer-focused, eager to learn, and interested in developing practical technical skills that can lead to future opportunities in IT support, systems administration, field services, or managed services.During the program, participants will learn how to:Respond to client support requests through phone, email, and ticketing systemsTroubleshoot common Tier 1 issues such as password resets, software installs, workstation issues, printer problems, and basic connectivity concernsSet up and configure workstations, printers, and peripheral devicesTriage incoming support tickets and determine when escalation is neededDocument issue details, actions taken, and resolutions clearly and accuratelyCommunicate professionally and consistently with clients throughout the support processFollow standard operating procedures and contribute to improving internal documentationParticipants will be supported through mentorship, hands-on practice, and exposure to a variety of technical situations across the business. Our goal is to help service members translate their discipline, problem-solving ability, and commitment to service into a strong foundation for a civilian IT career.

This is an entry-level position that provides Tier 1 technical support to clients, offering a hands-on opportunity to build foundational IT skills while delivering exceptional customer service. You’ll work closely with senior team members to troubleshoot and resolve common technical issues, set up new systems, and ensure every client interaction reflects our commitment to excellence.