Squarewave Technologies LLC - IT Level 1 Support Agent

Hands-on learning at a small company in an entry level IT technician position. Time will be spent between assisting with service calls or setting up new projects on-site.

Field support calls or requests. Duties include problem reception and documentation, basic computer troubleshooting, resolution of routine IT issues, and escalations to higher levels for complex problems, when necessary. Technician must possess patience and a helpful demeanor, aiming to provide supportive assistance. They may also offer training, such as guiding users through software installations or peripheral configurations.

Basic computer operation