Provalus - Provalus Services

This role will be responsible for providing Tier 1 technical support as needed to resolve user issues. Help Desk activities will encompass resolution of issues related software, hardware, mobile, and other applications as needed. The right candidate will have 1+ years of Technical Support experience within a client-facing environment.

Primary Responsibilities:• Provides on-site Tier 1 support to end users on a variety of issues.• Responsible for asset and inventory management for your branch office• Supporting facilities with employee moves, including equipment moves, cabling, power and furniture. • Setup of new desktop hardware for client support• Perform technical diagnosis and troubleshooting for users with hardware, software, and connectivity issues.• Diagnoses and troubleshoots end user desktop application issues and provides appropriate solution• Responds to tickets escalated from Tier I as needed• Successfully manage assigned ticket to closure utilizing ticketing system • Follow-up with end-users to provide status updates per client guidelines