Headlamp Inc
Exeter, RI
Summary description:
Customer Success Center Engineer
Job description:
The Customer Service Center Engineer role provides multi-faceted support to the company's NCare clients/end users in an Information Technology Help Desk capacity. The role is responsible for the resolution of a variety of desktop-related problems including hardware, operating system, applications and/or network configuration. This role will require working with the end users to identify opportunities and helpdesk trends.This role requires strong communication and analytical skills to assist the company's Service Desk clients. The analyst must demonstrate a commitment to working through problems to resolution and complete tasks with a high level of accuracy.
Headlamp provides service members with internships (Headlamp SkillBridge Fellowships) at high-growth tech and dual-use businesses, and at boutique consulting, venture capital, and private equity firms and their portfolio companies. We engineer custom “last-mile” training programs to speed your integration into your employer’s operations. Some Fellowships are remote, some are hybrid, some are in-person. Learn more at www.myheadlamp.com
Eligibility factors:
All Services
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