Summary description:

The Dispatch & Operations SkillBridge Program at M Coach USA, Inc. offers transitioning service members hands-on training in commercial transportation logistics with a special focus on Department of Defense (DoD) charter operations. Participants will gain real-world experience in route planning, driver coordination, FMCSA compliance, customer communication, and emergency response protocols.This program is ideal for service members interested in pursuing careers in transportation operations, military logistics, or fleet dispatch. Under the supervision of experienced transportation professionals, trainees will shadow live trips, manage dispatch systems, and interact with both civilian and military clients in a high-paced operations environment.

Job description:

M Coach USA, Inc. is seeking a reliable, detail-oriented Dispatch & Operations Coordinator to support the day-to-day planning and execution of transportation services, including high-priority Department of Defense (DoD) contracts, school trips, and private charters. This position plays a critical role in coordinating drivers, preparing trip documentation, ensuring FMCSA/DOT compliance, and providing excellent client communication throughout each charter movement.Key Responsibilities:Coordinate and dispatch drivers for charter trips, military movements, and special eventsCommunicate with DoD clients, base contacts, and civilian customers regarding itineraries and trip updatesCreate and distribute trip sheets, routing plans, and passenger manifestsMonitor driver Hours of Service (HOS) to ensure compliance with FMCSA regulationsMaintain detailed dispatch logs, driver assignments, and service recordsServe as point-of-contact for breakdowns, emergencies, and schedule changesCollaborate with Safety, Maintenance, and Administrative teams to ensure fleet readinessAssist in post-trip debriefs, quality control, and client feedback follow-ups

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