United Airlines Incorporated
Chicago, IL +1 more
Summary description:
United Airlines Inc (UAL)Analyst – Information TechnologySummary DescriptionThe purpose of this internship is to provide interns with the knowledge, skills and abilities required to transition to full time employment as a United Airlines Information Technology Analyst. The training program is designed to provide new employees with the opportunity to learn, the people, the process and the culture. Through this process they will also demonstrate their skills, which will allow United Airlines to better understand what developmental training is needed. (Note: The objective of the program is to provide full time employment to all interns who meet training objectives and receive positive performance appraisals. However, an offer of full-time employment is not guaranteed.)
Job description:
Job Description: In the analyst role, you will be responsible for performing detailed requirements analysis, documenting processes, crafting user stories, triage issues, facilitating meetings analyzing data and/or support functional/user acceptance testing. To succeed in this role, you should be familiar with Agile scrum software development methodologies, have the ability to write great user stories and have a natural analytical way of thinking/problem solving and be able to explain difficult concepts to both technical and non-technical users.• Works on one or more projects both moderate to complex projects and manages projects of a limited scope• Requires moderate guidance to manage work and time• Assist in planning and design of solutions via requirements gathering• Clearly document, communicate and maintain requirements/user stories and solutions and associated analysis• Create simple workflow models and process maps based on input from multiple sources• Lead and facilitate meetings with Technology and Business Partners to gather needs and requirements, solutions, plans, estimates and troubleshooting• Identifies problems/issues and finds solutions
Training SpecificsOn the Job Training: The training program is designed to provide interns with the knowledge, skills, and abilities necessary to transition into full time employment with United Airlines as an Analyst – Information Technology. Interns will receive a combination of on the job, classroom setting and computer-based training. Interns who demonstrate satisfactory completion of training objectives and receive positive performance reviews are considered for full-time employment at one of United Airline’s offices. Professional Development: To enable all candidates to have long term, successful post-military careers, United provides, in partnership with RecruitMilitary, employment skill training and professional development coaching for all participating interns. This portion of the program includes participation in professional development seminars, close work with mentors and practical applications to ensure all interns are armed with the requisite knowledge skills and abilities to develop and manage a successful civilian career after military service. Developmental topics include: • Creating resumes targeted to specific opportunities in specific fields of employment.• Leveraging social media to effectively network in the digital environment for career success.• Development of a coherent personal brand to effectively advance career development.• Use of digital and online tools for networking.• Development of skills necessary to secure, prepare for and succeed at job interviews and subsequent salary negotiations.
Eligibility factors:
All Services
Eligibility Factors: Skills, Requirements, & Qualifications Required:• Bachelor's degree or 4 years of relevant work experience in Computer Science, Information Systems or Business Administration• 3-5+ years of IT and/or business experience, or any equivalent combination of experience, education, and/or training• Communication Skills- The ability to communicate verbally and in writing with all levels of employees and management, capable of successful formal and informal communication, speaks and writes clearly and understandably at the right level• Integrity and Trust - Involves being widely trusted, being seen as a direct, truthful individual, can present the unvarnished truth in an appropriate and helpful manner, keeps confidences, admits mistakes, and doesn’t misrepresent him/herself for personal gain• Teamwork - Involves working well in a collaborative setting, supporting work team by volunteering for and completing assignments, acting as a positive team member by contributing to discussions, developing and maintaining both formal and informal relationships enterprise-wide, defines success in terms of the entire team through mentoring and knowledge transfer• Technical Expertise - Involves demonstrating a commitment to increasing knowledge and skills in current technical/functional area, keeping up to date on technical developments, staying informed as to industry practices, knowing how to apply relevant technical processes to appropriate business needs• Must be legally authorized to work in the United States for any employer without sponsorship• Successful completion of interview required to meet job qualification• Reliable, punctual attendance is an essential function of the positionPreferred:• Customer Focus - Is dedicated to meeting the expectations and requirements of internal/external customers, gets customer information and uses it for improvements, acts with the customer in mind, establishes and maintains effective relationships with customers and gains their trust and respect• Dedication - Involves demonstrating a desire to dedicate time and energy to accomplish goals, tasks, assignments, etc.• Will do what it takes to get things done• Partners with the Business - Acts as valued partner to the business, develops relationships with the customer, deals honestly and effectively with business partners, is seen in a positive light by the business/customer• Patience - Involves listening and checking before acting• Is tolerant with people and processes, tries to understand the people and the data before making judgments and acting, sensitive to due process and proper approaches• Task Management - Delivers quality work on time, translates planning into action by following applicable established procedures or methodologies, proactively monitors and controls task status by collecting and analyzing task data to anticipate and address barriers, appropriately communicates and resolves or escalates any problems that arise
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