U.S. Xpress, Inc
Chattanooga, TN
Summary description:
Responsible for expediting incoming repair-related requests from drivers, associated vendors, and various enterprise-wide entities and communicating outcomes to appropriate partners. Actions must be performed ensuring the safety of drivers, equipment, and related freight carried.
Job description:
What You’ll Do: Responsible for expediting incoming repair-related requests from drivers, associated vendors, and various enterprise-wide entities and communicating outcomes to appropriate partners. Actions must be performed ensuring the safety of drivers, equipment, and related freight carried. Receive and address incoming calls via pre-defined call queues and satellite communications. Review and address email messages and take appropriate actions. Access OEM websites to review action codes from units and take appropriate steps to resolution. Maintain constant and concise communication with appropriate groups, including vendors and internal departments, regarding status of repair decisions and related issues. Ensure all DOT/FMCSA Regulations, Local, State, and U.S. Xpress procedures and standards are followed. Document all occurrences handled using Cetaris Maintenance Software, AS400, and XPM. Obtain estimates and scrutinize repair costs; authorize repairs and work performed. Follow up for repair completion and payment. Ensure all Warranty parts are shipped and tagged to the appropriate terminal. Code all RCC and WO events appropriately. Perform other duties as assigned. Participate in 1 on 1 Coaching and Team Meetings
N/A
Eligibility factors:
All Services
What We’re Looking For:EducationHigh School Diploma, GED, or equivalent experience required.ExperienceMinimum of 1-year call center and/or customer service experience required.Previous experience with Microsoft Office, Excel, Outlook preferred.Skills/CertificationsAbility to ask probing questions based on mechanical triage to understand the issue.Basic knowledge of U.S. Geography helpful.Bilingual a plus.Negotiation SkillsCritical ThinkingProblem-SolvingMultitask, ability to navigate through multiple systems & screens
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