Summary description:

We’re seeking a motivated Network Field Support Technician to install, maintain, and troubleshoot networking and communication systems. This role is ideal for transitioning service members with 2–4 years of hands-on experience, supporting tier 1 and tier 2 customers in a technical environment.

Job description:

What You’ll DoInstallation & Setup:Perform cabling, racking, stacking, and power setups for networking equipment.Install, cable, and configure Cisco/Ubiquiti routers and switches in mobile command vehicles.Troubleshooting & Support:Diagnose and resolve network issues with routers, switches, and satellite connections.Assist customers with troubleshooting LEO & GEO satellite connections and internal network issues.Configure and support network devices from vendors such as Cisco, Ubiquiti, Cradlepoint, and Grandstream.Customer Service:Provide clear and timely technical support with a customer-first approach.Guide end users through basic configuration changes and answer common technical questions.Documentation & Reporting:Maintain up-to-date records of network configurations and troubleshooting procedures.Write concise reports on service calls and technical resolutions for internal tracking.What You’ll Need to SucceedTechnical Skills:Hands-on experience with Cisco and Ubiquiti networking equipment.Familiarity with cabling, racking, stacking, and power setups.Basic troubleshooting skills for network systems and satellite communications.Customer Focus:Strong interpersonal skills and the ability to explain technical information clearly.A proactive approach to solving customer issues and ensuring satisfaction.Foundational Knowledge:High School Diploma required; relevant technical certifications (such as CCNA) are a plus.Basic computer proficiency (MS Office, networking tools).Additional Qualifications:U.S. Citizenship required.Ability to obtain and maintain a DoD security clearance (sponsorship available).Willingness to learn and develop further technical expertise.Physical & Travel RequirementsAbility to assemble/disassemble equipment, sit or stand for extended periods, climb ladders, and lift up to 50 pounds.Willingness to travel to customer sites (approximately 25% travel).

Eligibility factors: