Radius Aerospace, Inc.

Resolves technical problems and answers queries by telephone in support of internal and/or outside customer computer hardware, software, network, and telecommunications systems. Diagnoses, identifies, isolates and analyzes problems utilizing historical database records. May route calls to product line specialists. Maintains and updates records and tracking databases. Alerts management to recurring problems and patterns of problems. Provides technical support for computers and associated networks. Installs, troubleshoots, services, and repairs personal computers, network equipment such as servers, modems, multiplexers, related PC software, telephones, cables, and connectors. Provides personal computer, hardware, and software support. Installs, services, and repairs personal computers and installs attendant software. Connects personal computers and terminals to existing data networks. Maintains network diagrams and circuit records. Maintains trouble logs. Instructs users in the use of personal computers and networks. Investigates information, network, and communications needs of users, and makes recommendations regarding software and hardware purchases. Performs basic PC, PBX, and network software programming.

• Maintain Desktop and laptop Computers including maintenance windows and patches.• Help with ERP – Syteline troubleshooting, working with appropriate teams to resolve issues as a priority.• Act as a level 1 support people to help troubleshoot issues for the local site.• Research, resolve, and respond to end-user issues/problems/questions received via email, telephone calls, walk-ups, etc., and provide hardware, and application support, such as PC, Network Printers, Smartphones, in accordance with current standards and SLA’s.• Work with users to appropriately diagnose the nature of their problems and resolve software, hardware and telephone device issues as well as access requests and other support requests/troubleshooting.• Responsible for imaging, configuration and deployment of new Windows 7 workstations and any/ all Desktop software.• Support as required for Radio Frequency devices, Handhelds and Wireless Access Points.• Answer inquiries received at the Help Desk and accurately classify, prioritize and record the service requests.• Special projects as identified.• Report to work on time, follow instructions from supervisor or management, interact well co-workers, understand and follow work rules and procedures.• Other various duties as needed or as assigned.