Steris Corporation - Equipment Service Technicians Internship Program

Steris: Equipment Service Installer Intern: The incumbent for this position should expect to be a hands-on installer that builds trust and effective relationships with our customers. Interns will receive a combination of hands-on, classroom-style and computer-based training, which will enable them to perform installations and start-up of autoclaves as well as exposure and experience with installations across product lines. This role is performed in a highly regulated work environment requiring the ability to meet Customer credentialing and STERIS requirements, safe work practices, and adherence to STERIS and Customer standards. This role is a field-based service provider expected to meet the performance expectations of the role in providing exceptional service to our Customers. STERIS manufacturers and services critical infection protection equipment, such as autoclaves, which are critical to the delivery of patient care and timely, quality procedures. (Note: The objective of the program is to provide full time employment to all interns who meet training objectives and receive positive performance appraisals. However, an offer of full-time employment is not guaranteed.)

Full Time Hire Expectations:Equipment Service & Install Support Technician Key ResponsibilitiesCustomer Focus• Learns and practices pro-active, professional communication and commitment to resolving Customer’s issues/problems expediently. Skills and expectations supported through classroom Customer Engagement training. • Assists team as needed with Customer communication protocols (scheduling, coordinating) • Maintain courteous and professional demeanor when working with Customers, contractors, management, and fellow Associates. Utilizes Customer protocols when entering and exiting facilities and abide by all STERIS and Customer Health & Safety protocols and procedures. Fulfill vendor credentialing in accounts as needed.Technical/Professional, Compliance & Safety • Adhere to company Code of Conduct and relevant process and procedure, working closely with training sponsor and assigned leader• Learn and demonstrate adherence to regulatory and compliance requirements related to installation qualification and administrative support, training and guidance. This includes preparing the site, materials, safety protocols, assembling or disassembling, utility related install processes as needed, addressing access and construction related issues to meet Customer and compliance requirements and certifying equipment ready for use by using standard and specialized tools and test equipment (i.e., schematics, diagrams, technical manuals, etc.). • Learn basics and may perform processes related to inventory, tools, and personal protective equipment. • Adhere to internship schedule as agreed on between intern’s military leadership and STERIS • Learn and may perform daily administrative duties using multiple application platforms and technology equipment (laptop, smartphone, related software) with supervision.Professional Development• Provided with job shadowing opportunities for other Global Service technical roles to deepen understanding of STERIS service offerings and as input to career interest • May participate in continuous improvement learning or activities • Performance feedback and career growth discussions provided during course of internship

Skills, Requirements, & Qualifications • High School diploma and 5 years’ experience including related installation, mechanical, construction experience. College degree or vocational certifications including military training programs are considered towards experience requirement. Ability to meet regular travel requirements, including overnight travel and weekend, evening scheduling as needed• Strong written and verbal communication skills, including daily Customer facing communications• Ability to build strong internal and Customer relationships and conflict resolution skills• Basic computer skills including MS windows/email, navigation, mobile app and proprietary business systems. Adept in utilizing multiple systems to perform daily work and learning new technology. • Effective written and verbal communication skills. • Ability to meet physical requirements of role, including passing result on PCE (physical competency evaluation) • Must be available to travel and attend 3 week (continuous) technical training program during internship period in our Technical Training Center located in Mentor, OH. Training is normally scheduled within the first month of the internship program in most cases. Schedule will be maximum of 40 hours of week.• All travel and training expense paid by STERIS per policy and practice (transportation, hotel, meals)• Valid driver’s license and ability to perform driving requirements are an essential job skill. Must meet all required background and physical assessment elements (Physical Capabilities Evaluation) to obtain & maintain vendor credentialing requirements.