Location
- NY
Summary description:
This full-time, 90–180-day internship (M–F, 9 AM–5 PM) Through hands-on projects and guided learning, you’ll explore every layer of desktop and network support—from fixing broken hardware to troubleshooting software, managing tickets, and ensuring smooth day-to-day operations.
Job description:
The Desktop Support Internship at Bentex Group provides structured, on-the-job training under the guidance of the desktop support engineering team. Over the course of the program you can expect to be involved in the followingDesktop Support – onboarding, ticketing systems, and service desk workflowsHardware Troubleshooting – diagnosing, repairing, and upgrading laptops, desktops, and peripheralsSoftware Troubleshooting – resolving OS/application issues, patching, and installsNetwork & Security – assisting with connectivity issues, user access, and basic security protocolsHelp Desk Operations – managing incidents, documenting fixes, and providing end-user trainingDaily responsibilities will include:Tier 1- 3 desktop support for end-users across multiple locations with hands-on troubleshootingConfiguring and maintaining workstations and mobile devicesMonitoring network activity and escalating issues as neededLogging, prioritizing, and closing help desk ticketsCollaborating with the IT team to improve service delivery
Eligibility factors:
New York
Typical pay $57K – $91K/yr
Median pay: $73K/yr
What Computer User Support Specialists typically earn in New York — from U.S. Bureau of Labor Statistics data (May 2025). It's the going rate for this line of work, not this employer's offer.CareerPCS publishes these benchmarks with explicit limits so they are not mistaken for an employer offer or a prediction.Read the salary methodology
Marked DIB in the DoW directory
DoW marked this opportunity as part of the Defense Industrial Base when Career PCS last checked the mission field on Oct 11, 2026. This directory mark does not guarantee participant eligibility, command authorization, or a job offer.
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