Three Wire Systems

The Wounded Warrior Call Center Customer Care Representative provides front-line operational support for the Call Center. Primary function is to assist Marines and their families in resolving issues and concerns. This is a full-time position located near Marine Corps Base Quantico, VA.

ESSENTIAL JOB FUNCTIONS:Conduct interviews with every Marine and family member contacted by the Call CenterThrough the interview process, assess their current situationProvide information and resources to assist with needs as well as possible benefits and entitlements available Serve as a liaison between the Marine and the entity providing resource support to ensure positive contact is established and pertinent information is relayed to focus efforts and address the Marine’s needs Capture the essence of concerns and needs within the call center database. Conduct telephonic outreach to those Marines on the outreach list.