American Patrols, Inc.

The Account Manager performs a critical cross-functional role on the gas detection team at American Patrols. This role on our industry-leading Team supports the needs of customers by ensuring both internal and external communication is streamlined, internal support plans are accurate, execution is flawless, and documentation is correct.

Build relationships and maintain positive communication to ensure customer promises and expectations are understood. Translate customer requirements into an internal operational planning model. Capacity to manage 3+ local and remote crews. Coordinate cross-functionally to ensure operations, maintenance, and pilots are aligned to execute missions. Quality check operational results to ensure that customer objectives are met and accurately documented. Ensure that post-mission paperwork is completed accurately each day. Support aircrew travel by providing logistical support such as hotels, rental cars, hangars, etc. Manage manning levels and training schedules to ensure appropriate ratios are maintained to meet operational necessity. Schedule pilots and aircraft to ensure successful day to day operations. Identify inefficiencies and develop processes to correct. Provide briefings on plans and operational progress to company executives.

Self-motivated to be a major contributor on a winning team. Ability to manage a cross-functional dynamic planning process using an established framework, maintaining maximum flexibility. Burning desire to exceed customer expectations, and provide solutions to complex, real-world problems. Naturally organized and detail-oriented; able to multitask, juggling several things at any particular time. Experience and comfort conversing with customers. Excellent operational communicator that keeps management informed. Excellent knowledge of MS Office, especially Microsoft Excel and Word. Excellent knowledge of Google applications, especially Docs and Sheets preferred.