DoW SkillBridge Internship OpportunitySenior Public Information Officer (GS-12)U.S. Customs and Border Protection (CBP)CBP Information CenterLOCATIONWashington, DCMAJOR DUTIES AND RESPONSIBILITIESThe Senior Public Information Specialist will be responsible for evaluating and recommending practices to improve CIC processes and programs. Key duties include extracting and analyzing data from systems to inform responses via email or phone. This role involves identifying, collecting, reviewing, analyzing, and maintaining information from internal and external sources to define clear methods and procedures for CIC daily operations. The analyst will conduct analyses of significant trends and developments resulting from CIC operations and public reaction to administrative policies and procedures, applying qualitative and/or quantitative methods to assess and improve program effectiveness and management processes. Intern will evaluate CIC business programs to enhance data quality, strengthen client satisfaction, and improve system usability, recommending methods for improving CIC program performance through management reports and automation tools. Findings and recommendations will be conveyed to various stakeholders, including team leaders, program officials, the public, and other customers. Candidates should possess extensive knowledge of automated information databases, strong data analysis skills, and an understanding of management principles, methods, and techniques. Effective communication, both written and oral, and the ability to interact with diverse audiences are also crucial for this role, given that the organization operates as a call center.HOW TO APPLYEmail Jeffrey.R.Jack@cbp.dhs.gov with SUBJ: DoW SkillBridge – OFO - Senior Public Information Specialist – Washington, DC

DoW SkillBridge Internship OpportunitySenior Public Information Officer (GS-12)U.S. Customs and Border Protection (CBP)CBP Information CenterLOCATIONWashington, DCMAJOR DUTIES AND RESPONSIBILITIESThe Senior Public Information Specialist will be responsible for evaluating and recommending practices to improve CIC processes and programs. Key duties include extracting and analyzing data from systems to inform responses via email or phone. This role involves identifying, collecting, reviewing, analyzing, and maintaining information from internal and external sources to define clear methods and procedures for CIC daily operations. The analyst will conduct analyses of significant trends and developments resulting from CIC operations and public reaction to administrative policies and procedures, applying qualitative and/or quantitative methods to assess and improve program effectiveness and management processes. Intern will evaluate CIC business programs to enhance data quality, strengthen client satisfaction, and improve system usability, recommending methods for improving CIC program performance through management reports and automation tools. Findings and recommendations will be conveyed to various stakeholders, including team leaders, program officials, the public, and other customers. Candidates should possess extensive knowledge of automated information databases, strong data analysis skills, and an understanding of management principles, methods, and techniques. Effective communication, both written and oral, and the ability to interact with diverse audiences are also crucial for this role, given that the organization operates as a call center.HOW TO APPLYEmail Jeffrey.R.Jack@cbp.dhs.gov with SUBJ: DoW SkillBridge – OFO - Senior Public Information Specialist – Washington, DC