Three Wire Systems

The Wounded Warrior Call Center Customer Care Representative provides front-line operational support for the Call Center. Primary function is to assist Marines and their families in resolving issues and concerns. This is a full-time position located near Marine Corps Base Quantico, VA.

ESSENTIAL JOB FUNCTIONS:Conduct interviews with every Marine and family member contacted by the Call CenterThrough the interview process, assess their current situationProvide information and resources to assist with needs as well as possible benefits and entitlements availableServe as a liaison between the Marine and the entity providing resource support to ensure positive contact is established and pertinent information is relayed to focus efforts and address the Marine’s needsCapture the essence of concerns and needs within the call center database.Conduct telephonic outreach to those Marines on the outreach list.MISSION RESPONSIBILITIES:Contributes to achievement of the Mission and Vision of our organization.Adapting to Change – Responds to change with a positive attitude and a willingness to learn new ways to accomplish work activities and objectives.Continuous Improvement – Acts to constantly improve the of customer satisfaction in both individual and teamwork processes.Client Centered Focus – Demonstrates concern for meeting or exceeding customer’s expectations/requirements in a manner that allows the client to guide rehabilitation process towards the achievement of their goal(s) and which provides satisfaction for the customer.Teamwork – Accomplishes tasks through working effectively with others and appreciating the value, contributions and commitment of every member.JOB SPECIFICATIONS:Required Knowledge, Skills, and Abilities:Favorable T-3, T-3R or NACLC adjudicationA high school diploma and a minimum of 1 year experience in call center operations or related field preferred.Knowledge and understanding of a wide range of call center operational requirements relative to resource allocation and benefits delivery preferred.Demonstrated knowledge of Marine Corps culture and/or Marine Corps experience is preferred.Strong organizational, time-management and communication skillsExcellent verbal, interpersonal and written communication skillsFamiliarity with the military and veteran community programs a plus Must be able to pass a federal background checkThis is a shift work position