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690 CYCS - LACKLAND

Computer World Services Corp.
San Antonio, TX
Summary description:
The Network Operations Center Technician monitors and maintains the Air Force’s network systems. Troubleshoots network systems when necessary and makes improvements to the networks, tools, and procedures.
Job description:
Monitor, identify, analyze, document, and report on events and incidents occurring on AFIN systems to include 16 AF operated systems and reported AFIN end-user degradations and outages. This task includes:•Identifying, documenting and reporting outages or degradations of 16 AF operated systems•Communicating directly with 26 NOS, 83 NOS, 561 NOS, 691 COS, 690 COS, MCCCs, 616 Operations Center (OC), and AMAC Crew representatives on network outages and concerns and providing direct support to cyber operations across the AFIN•Utilizing AFIN monitoring tools (currently, SolarWinds, Net Cool, Remedy, and Mission Assurance Decision Support System (MADSS))•Performing routine hardware/software checks for 16 AF operated equipment including: routers, switches, firewalls, web proxies, and servers (Domain Controllers, Exchange, Certificate Authorities, etc.)•De-conflicting ASIs with identified system degradations/outages•Recording routine checks in Master Station Log•Collecting, documenting, and reporting actionable intelligence for initial event and incident response•Performing routine queries of incident management database to identify end-user AFIN issues•Completing other duties as assigned
n/a
Eligibility factors:
All Services
Previous IT experience is not required. This is an entry level position meant to give the candidate basic exposure to the cybersecurity field. People in this role are frequently promoted to other positions within the organization as they gain experience.
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Submit & track your application through CareerPCS · Marked active by DoW · last checked August 25, 2026Apply now