Summary description:

Responsible, as a primary function, for performing a variety of clerical support services. Services provided and duties performed range from simple, routine tasks (e.g., sorting, filing, retrieving, duplicating, mailing, posting and processing paper and electronic data and records; counting, tallying, compiling, verifying and / or correcting information) to more involved activities (e.g., providing information and assistance to others about services available and / or applicable policies and procedures; assisting customers with access to services, screening calls and visitors; scheduling meetings; ordering and maintaining office supplies and equipment; preparing a variety of documents using word processing, spreadsheet and other office equipment and technologies; supervising and performing other clerical activities in support of the day-to-day operations of a work unit).

Job description:

Performs journey-level clerical work involving a variety of complex clerical assignments, e.g., those that involve a number of steps / processes and / or referral to a number of different sources and require the use of some judgement to determine appropriate disposition; prioritizes work and carries out assignments independently, in accordance with general instructions and established policies and procedures; and / or supervises and participates in performing moderately complex clerical work.

Eligibility factors: