Steris Corporation
Fort Worth, TX
Summary description:
Training Specifics· On the Job Training: The training program is designed to provide interns with the knowledge, and skills necessary to transition into full-time employment with STERIS as an Equipment Service Technician I. Interns will receive a combination of hands-on, on-site training as well as classroom style and computer-based training. Interns who demonstrate satisfactory completion of training objectives and receive positive performance reviews can expect to be offered full-time employment with STERIS as an Equipment Service Installer in one of a number of locations or other available position that meets business needs and the intern’s interest. Training objectives include:· Completes onboarding activities including STERIS and business level requirements for role· Learn to perform Customer facing activities in the appropriate communication channel, such as scheduling, communicating findings and next steps, and completing required documentation in business systems (AOKS, Siebel, and other training) (152 hours)· Learn how to Perform Installation and start-up of autoclaves and other infection protection equipment (200 hours)· Learn how to perform autoclave installation, pre & post install administrative tasks, Start Up, Calibration, and basic Troubleshooting utilizing a multitude of systems and processes. (200 hours)· Learn how to review and interpret data and information sources, under supervision, to inform daily/monthly work planning and to perform duties. This includes but not limited to: Customer scheduling support, administrative duties related to compliance, contract & billing (70 hours)· Learn inventory management process and requirements (xx hours)· Learns compliance policies and protocols, including Customer, Regulatory and STERIS Safety, Fleet and Operational Policies and Practices (5 hours)· Complete all mandatory training activities for both safety and operational training as assigned by supervisor and in accordance with strict requirements for safety, Customer and operational policies and standard operating procedures. included in areas above)· Employment Skills Professional Development Seminars (18 Hours)
Job description:
Equipment Service & Install Support Technician Key ResponsibilitiesCustomer Focus· Learns and practices pro-active, professional communication and commitment to resolving Customer’s issues/problems expediently. Skills and expectations supported through classroom Customer Engagement training. · Assists team as needed with Customer communication protocols (scheduling, coordinating) · Maintain courteous and professional demeanor when working with Customers, contractors, management, and fellow Associates. Utilizes Customer protocols when entering and exiting facilities and abide by all STERIS and Customer Health & Safety protocols and procedures. Fulfill vendor credentialing in accounts as needed.Technical/Professional, Compliance & Safety · Adhere to company Code of Conduct and relevant process and procedure, working closely with training sponsor and assigned leader· Learn and demonstrate adherence to regulatory and compliance requirements related to installation qualification and administrative support, training and guidance. This includes preparing the site, materials, safety protocols, assembling or disassembling, utility related install processes as needed, addressing access and construction related issues to meet Customer and compliance requirements and certifying equipment ready for use by using standard and specialized tools and test equipment (i.e., schematics, diagrams, technical manuals, etc.). · Learn basics and may perform processes related to inventory, tools, and personal protective equipment.· Adhere to internship schedule as agreed on between intern’s military leadership and STERIS· Learn and may perform daily administrative duties using multiple application platforms and technology equipment (laptop, smartphone, related software) with supervision.Professional Development· Provided with job shadowing opportunities for other Global Service technical roles to deepen understanding of STERIS service offerings and as input to career interest· May participate in continuous improvement learning or activities· Performance feedback and career growth discussions provided during course of internship
Overview of the ProgramThe purpose of this internship is to provide interns with the knowledge, skills and abilities required to transition to full time employment as a STERIS Equipment Service Installer. The internship will focus on installing new equipment in existing and new Customer sites including autoclave, washers, and GI equipment., .The incumbent for this position should expect to be a hands-on installer that builds trust and effective relationships with our customers. Interns will receive a combination of hands-on, classroom-style and computer-based training, which will enable them to perform installations and start-up of autoclaves as well as exposure and experience with installations across product lines. This role is performed in a highly regulated work environment requiring the ability to meet Customer credentialing and STERIS requirements, safe work practices, and adherence to STERIS and Customer standards. This role is a field-based service provider expected to meet the performance expectations of the role in providing exceptional service to our Customers. STERIS manufacturers and services critical infection protection equipment, such as autoclaves, which are critical to the delivery of patient care and timely, quality procedures. (Note: The objective of the program is to provide full time employment to all interns who meet training objectives and receive positive performance appraisals. However, an offer of full-time employment is not guaranteed.)
Eligibility factors:
All Services
Skills, Requirements, & Qualifications • High School diploma and 5 years’ experience including related installation, mechanical, construction experience. College degree or vocational certifications including military training programs are considered towards experience requirement. Ability to meet regular travel requirements, including overnight travel and weekend, evening scheduling as needed• Strong written and verbal communication skills, including daily Customer facing communications• Ability to build strong internal and Customer relationships and conflict resolution skills• Basic computer skills including MS windows/email, navigation, mobile app and proprietary business systems. Adept in utilizing multiple systems to perform daily work and learning new technology. • Effective written and verbal communication skills. • Ability to meet physical requirements of role, including passing result on PCE (physical competency evaluation) • Must be available to travel and attend 3 week (continuous) technical training program during internship period in our Technical Training Center located in Mentor, OH. Training is normally scheduled within the first month of the internship program in most cases. Schedule will be maximum of 40 hours of week.• All travel and training expense paid by STERIS per policy and practice (transportation, hotel, meals)• Valid driver’s license and ability to perform driving requirements are an essential job skill. Must meet all required background and physical assessment elements (Physical Capabilities Evaluation) to obtain & maintain vendor credentialing requirements.
This opportunity is unclaimed. Is this yours?Claim this opportunity now