Return 2 Home Port
Wood Dale, IL
Summary description:
In this role you will manage all things relating to people, processes, supply chains, work scheduling, and be client facing. You will knock down barriers so your team can operate smoothly at all times. Our technicians, scientists, and team work hard to keep our cities clean and solve our clients biggest environmental headaches. You will be part of that role that shapes the future of the company.
Job description:
Responsibilities• Schedule and own the successful and cost-effective execution of monthly microbial dosing system unit (MDU) reloads and new installations at current and new accounts.• Manage a staff of field service technicians from onboarding to continuous improvement, ongoing training, career progression, etc. Frequently access both hard and soft skill performance against expectations both in the field and virtually.• Direct field service technicians and work with engineering to maintain dosing success ratios (DSRs) at all monitored accounts at or above target. Make recommendations to improve subpar performance as well as strive for continuous improvement (includes supporting the evaluation of new MDU enhancements and field application of bacteria blends).• Collaborate with field service technicians and engineering on the construction, installation and maintenance of supporting equipment applications (OCU, aerators, etc.).• Support sales group to develop and maintain enduring customer relationships• Work with sales, engineering and microbiology departments to conduct initial field inspections in support of new customer acquisition• Ensure the safety of all field service personnel. Assign required, periodic safety training programs, monitor successful and timely completion.• Reinforce safe and effective reload and troubleshooting procedures during staff meetings and during field observation.• Manage suppliers which provide complete MDUs, and associated component parts. Maintain appropriate inventory levels and ensure accurate accounting for all parts in SOS.• Lead monthly operations review meetings, communicating results vs. target, progress against special projects to senior management.
About CompanyCompany has been improving the operations of wastewater treatment plants and collection systems for well over twenty years by providing bio-augmentation solutions that reduce the cost of operations, the amount of energy, chemicals, and electricity required to process the waste stream, and the volume of Fats, Oil & Grease that accumulate in the collection system. All of this results in a lower cost, greener solution for municipalities across the country.
Eligibility factors:
All Services
Qualifications• Operations management and supervisory experience: 6 years minimum (Required)• Good working knowledge of Microsoft Office Suite (Word, Excel, PowerPoint)• Basic knowledge of inventory management• Basic handyman skills necessary to maintain, and occasionally build, MDUs• Able to travel during the week to support field team and maintain connection to the broader team• OSHA Certifications strongly desired• Possess a Valid Drivers License
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