EAGLE Registrations Inc.

This position is responsible for working directly with our clients on the certification of companies to internationally recognized management systems programs in manufacturing, automotive, aerospace, environmental, medical and food safety. The ideal candidate will have strong customer relations skills that allow building and maintaining positive relationships with customers. This role involves understanding customer needs and expectations, and taking proactive steps to improve the customer experience by providing effective communication, excellent customer service, and addressing customer feedback.

Responsibilities include:• Manage certification audits for assigned new customers and maintain the certification audit process for existing customers through effective communication and accurate scheduling coordination of audit teams and customers• Serve as the primary point of contact for all related services and activities to ensure customer satisfaction throughout the certification process• Organize, manage, and complete documentation requirements related to the customer’s certification audit• Confirm and assure understanding of customer requirements through clarity in written and verbal communications• Maintain a current and thorough knowledge of related regulatory and compliance requirements of industry specific standards through participation in ongoing training to keep current of regulatory and compliance requirementsEssential Skills• Customer service skills that demonstrate a customer-focused philosophy in a business-to-business environment• Ability to learn and master documented certification requirements• Exceptional listening, verbal, and written communication skills• Must be well organized with effective project and time management skills• Working knowledge of Word, Excel, PowerPoint and Outlook• Bachelor’s degree or equivalent business work experience required• Background or exposure in management systems (ISO Standards) or the manufacturing industry is preferred• Ability to speak Spanish fluently as a second language would be beneficial, but is not required. EAGLE cares for the health and welfare of each employee by creating a healthy work-life balance for our people. EAGLE supports the roles that each person plays within their own family and community, and strives to achieve a meaningful balance between work, family, community, and self. Benefits Include:Competitive pay Medical, Dental, and Vision Plans401k plan with a company annual contributionPTO, Bereavement leave, Volunteer time off, and 10 paid holidaysCell Phone ReimbursementStaff enjoy the following perks:In office and hybrid work schedulesCompany paid parkingTraining, Development, and Growth OpportunitiesFlexible Business casual/casual work environmentStaff Appreciation EventsEAGLE is an equal opportunity employer. It is our policy to select, place, train and promote the best-qualified individuals based upon relevant factors such as work quality, attitude and experience, to provide equal employment opportunity for all. EAGLE ensures equal employment opportunity without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, national origin, genetic information, or any other characteristic protected by law. This equal employment opportunity applies to all EAGLE activities, including, but not limited to, recruiting, hiring, training, transfers, promotions and benefits.